I placed an order yesterday and the delivery address was changed by, ebay, they deny it.

[jayne.t]

I placed an order with ebay yesterday. At the checkout I noticed another address I had used, so scrolled down to my address and, clicked it in. I got a message later that day to say, my order had been dispatched, I then noticed that ebay had changed my address

and put in the address I had removed. They deny it! What can I do?

[rusticrye]

"...ebay had changed my address and put in the address I had removed..."

That simply isn't possible.  All that can have happened is that you didn't properly select your chosen address.

Sellers can't ship to any other address than the one supplied to them by PayPal on the payment confirmation email.  If the item hasn't yet been shipped, let the seller know that you supplied the wrong address and apologise, so that they can cancel the Ebay transaction with 'problem with buyer's address'. That will auto-refund your payment and credit the Ebay selling fee back to their Ebay account. They can then relist the item so that you can repurchase with the correct address. Be aware, though, that sellers cannot recoup the PayPal payment processing fee when they cancel a paid-for transaction, so they may not wish to sell to you again. And the may chose not to cancel if they are not a business seller - private sellers do not have to accept cancellation requests.

If the item has already been shipped, all you can do is contact whoever lives at that address and make arrangements to collect it from there or have them ship it on to you.  You can buy a postage label online from any carrier, and either email or post it to the resident at that address. If the label isn't used within a certain timeframe, you can cancel it with the carrier for a refund..

@jayne.t