I placed an order yesterday and the delivery address was changed by, ebay, they deny it.

[jayne.t]

I placed an order with ebay yesterday. At the checkout I noticed another address I had used, so scrolled down to my address and, clicked it in. I got a message later that day to say, my order had been dispatched, I then noticed that ebay had changed my address

and put in the address I had removed. They deny it! What can I do?

[m25jet]

You say in your post that in the address options you were shown at checkout there was another address that you had used before.  If that address is of somebody you know who could accept the parcel on your behalf then contact them and explain what has happened and ask if it would be OK if they could let you know when the parcel arrives so that you can collect it from them.

If the address in question is no longer applicable - for example, if you have moved house and you added your current address to your account without deleting the old one - then before you decide to buy anything else go back to your profile and delete the obsolete address that shouldn't be there.  Make sure that the only address on your account is the correct one that you actually want the item posted to, and once you've done that log into your PayPal account and do the same with that account as well so that there are no obsolete addresses showing up as delivery options.

Once you have updated the delivery addresses on both your eBay and PayPal accounts you shouldn't experience this problem again.  However, if you experience any further problems and need any more help feel free to post a new query on the forums and somebody ought to be able to offer you some advice in relation to the query.