05-05-2020 2:45 PM
I bought a Samsung Galaxy s9 plus phone from Ebay which came with 12 months warranty purchased through paypal. After 4 months the phone stopped working and would not switch on. Thinking it might be the battery went to the phone shop to have the battery replaced on checking the battery I was told the battery was okay that the issue was with the phone itself that it was completely dead.
I reported this to the seller who replied that the phone not working is not covered by the warranty, is this correct?
Reading the T&C for Paypal it stated that Paypal's warranty does not extend to cables, accessories, plugs or power supply. Has everyone experienced this before?
The Buyer
THERE IS NO PAYPAL WARRANTY !!
• There is unfortunately nothing you can do through either eBay or Paypal
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• Neither company offers or gets involved in warranty disputes.
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• The eBay & Paypal Money Back Guarantees only specify cover that the item will arrive in the stated timescale & will be as described & work on arrival - The T&C of both clearly state they are not warranties. The eBay & Paypal Money Back Guarantees are in addition to & do not replace your normal consumer rights.
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• Warranty issues are between you & the seller
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• With a private seller on eBay there is no warranty implied
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• If the seller was a UK registered business seller then you may be able to seek assistance from the CAB who will put you in contact with Trading Standards.......or you may possibly need to seek redress through the small claims court
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• If it was an overseas registered business then there is nobody who can help you !!
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• As you will probably discover any warranty offered by a seller on eBay is only as good as your ability to enforce it