"Deduction" option has gone on refund page for returns- How to find a reason

[theglo-68]

"Deduction" option has gone on refund page for returns- How to find a reason for this as we have maintained "Top rated seller" status for few months. We are just looking to find a reason so we could improve it.

Does anyone know how to address this.

Thanks

[game_raid]

We can't see your listings so pretty impossible for anyone to advise.

It would be better to contact CS who have full access to your account.

https://www.ebay.co.uk/help/home