Your February 2024 Seller Update
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Forum Posts
Royal Mail: updated delivery restrictions & packaging requirements for bladed items
Royal Mail has added delivery restrictions and packaging requirements to bladed items and sharp or pointed objects which will be in force from 7 May 2024. If you are posting bladed items such as cutlery knives that you have sold on eBay via Royal Mai...
Misled by eBay on distance selling laws and made to issue a refund - private seller
Hi, please go easy as this is my first post. So I am a private seller - 20 years eBay, 1200 rating and 100% positive feedback. I sold a tool chest on wheels on eBay as a 7 day auction. Collection only and stated clearly that no returns are accepted a...
Promoted Listings
Hi Need help can anyone tell me how promoted listings work, I have a lot of promoted listings not selling, But I have had three or four sales that I myself directed the buyer from Facebook to the listing, the most recent today was a chinese dish, eve...
TRS glitch? Or something changed?
Had an email this morning asking me to update my listings to qualify for trs...... I've been one for years..... I have not changed anything in my policies but now apparently all of a sudden my items are not tracked is this something that's changed wi...
Missing 1 item out of 3
Hi, my question is.. I've sold 3 items for one buyer. He claims that he has received just 2 out of 3 items (It was sent as 1 parcel), but I'm sure for 100% that there were 3 items. What is the best solution in this case? Return and refund, send missi...
Resolved! Buyer states not delivered but it says delivered at side of order
Hi what do I do here, the buyer has opened a case saying item not delivered, but at the side of my order it says delivered 14th Feb (6 days ago). I purchased my label through ebay Large Letter not tracked, but it does have ebays tracking number.Do I ...
Weekly Payments
Has anyone else not received their weekly payments this morning? Mine is always in my bank in the early hours and I always wake up to the email "we have sent your payment ". No email or message neither.
Unfair feedback
I have one negative and 2 neutral feedbacks. The negative was left by the buyer BEFORE the item was delivered but Ebay would not remove it. The latest neutral said that the dust jacket of a book was ripped . The item condition description clearly sta...
Cannot get UK Vat to work.
Hi, I'm hitting my head against the wall a bit here. I'm a UK VAT Registered business and my VAT number has been setup and is showing on the listings in ebay. If I list an item with VAT in the price I cannot see the VAT on the checkout.If I list an i...
Resolved! Ebay flat postage
Does anyone know if it is possible to remove the eBay flat postage rule using bulk edit? I want to remove it from over 600 listing without haveing to do it one at a time.
2024.......A year of change for most of us is coming........So what are your plans.
As per title, plans for the next twelve months. Me, i'm boarding a rocket ship to Happy Land.
Status bar......Untickable.
Anyone else got the status bar on their desktop seller hub and if you click on "customise" the box to untick it is greyed out with a tick in it, ie you're stuck with the darn thing. Customise.......isn't customisable.
Reporting listings in violation of policy
Has anyone had any success with reporting listings which breach the rules? Is it even worth the time and effort as everyone comes back with 'We looked into your report and didn’t find the listing to be in violation of our policy. This determination w...
Resolved! Marking an item as paid in error
This morning I was sending out a payment reminder to a buyer but accidentally marked it as paid. I'm sure that you used to be able to reverse that but it seems not. So I decided to contact CS via chat. 45 minutes later and being passed round to 3 age...
Womens coat woes
Any other clothing retailer experience this that even when full measurements are provided, the return ratios of women's coats is always really high for sizing issues? We had almost 100 returns last year. Around 90 of them were women's coats for sizin...
Ebay, the good & the bad, warning, some nostalgia
What for you are the best & worst features of selling & buying on Ebay ?THE GOOD- buyers secure they're not going to be ripped off (generally). I was, a couple of times, back in the "Wild West" days.- it provides access to all kinds of weird **** (ye...
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