Seller News: May 2025
Catch up on the latest updates focusing on trust and optimisation.
Forum Posts
Do eBay actually check the EU Responsible Person details?
Just been browsing a listing from a competitor that eBay kindly suggested I'd be interested in, and I noticed they are still selling in to the EU - something I stopped last year as I can't justify the cost of engaging a representative within the bloc...
What's the protocol for an open buyer request when the item will arrive but miss resolution date?
For context, item was never scanned and presumed missing, but suddenly started tracking today. Buyer opened a case that "needs resolving by March 13th" but frustratingly, the item seems to now be arriving 13th-15th. I've kept the buyer informed throu...
Shipping Label Printers - Recommendations?
Hi all, can anyone recommend a label printer that I can use to print self adhesive Royal Mail shipping and customs labels please? Currently I use a standard printer and paper I can no longer stand the cutting and sellotaping! 浪 thank you.
Listings removed as counterfeit - Clearly not counterfeit
Hey All, just looking for some-one here with a better understanding than myself. Recently had 2 different Estee Lauder Items removed Under the Counterfeit Policy. I run a long standing business of over a decade on here and know for 100% the items i s...
Question about creating postage policies.
I am trying to offer a choice of standard or tracked delivery in the Create a Poicy under the Business Policies section.For the UK I can offer 2nd Class, Tracked and Special Delivery but for international orders there are not enough fields. I want to...
Resolved! Refunded buyer but item now arrived
I refunded a buyer because the item was seemingly lost in transit to Germany. The order has now arrived and despite the buyer promising they would pay me again for the order if it arrived, they are refusing. What can I do? I have raised a case with e...
Feedback Removal & eBays Customer Service
Wow, that was a terrible eBay Customer Service experience. Having been left a negative feedback for delivery damage and being called "Lazy" I contacted eBay. I spoke with Barry who kindly advised a removal request which I sent. He said it would bounc...
A simple way to resolve the "private" business seller problem
A correctly registered business can obviously not compete with those using private accounts to avoid eBay fees.With eBay seemingly taking no action on these "private" business sellers, genuine business sellers feel they have no option but to open a p...
Simple Delivery for Business
Apologies if this is well known but I spotted today that Simple Delivery has been added to Postage Preferences on my Business account - see screenshot. The edit option is only to deselect EVRI or Royal Mail. Are others seeing it or have I been select...
Royal Mail Delays
Anyone else experienced any Royal Mail delays over the last couple of weeks? All of a sudden I have six items that have not been delivered, so 6 cases opened against me. All items posted around the end of March, From the Leeds area. To all over the C...
Resolved! No VAT shown on invoices - now just packing slips
Hi all,I just wondered if anyone else is having the same issue; when we print our 'invoices' on the seller hub, it now only produces 'packing slips'. We can't find a way of producing an 'invoice' to include the VAT amount for the customer.As we state...
Delivery estimates are getting stupid now
Just had a very irate email from a customer. He placed an order on Saturday afternoon and was told it would arrive yesterday. Problem is, I do 4 working day despatch (so today is the last working day of the 4) and second class post (so even if posted...
Action required: update your information for INFORM Consumers Act compliance
Anyone else had one of these emails?Asks you to update:Phone numberEmail addressBank account informationTax reference numberAddressIf you don’t certify this information by 04 Apr, 2025, a payout block will be placed on your account.Message also appea...
Return policy turned off when relisting/sell similar
Over the past couple days, i’ve noticed every time i list something, my returns policy is turned off, and has to be manually turned on before i can list the product. Otherwise i get a popup telling me to enable returns before i can list. It never use...
If you sell bladed items - Can Ebay confirm the definition of a bladed item?
Can an ebay customer service person confirm the definition of bladed items please. Does it include dressmaker and craft scissors? This is what I received from ebay We’re getting in touch to let you know about upcoming changes to the requirements for ...
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