Royal Mail basically despise business customers. They are the worst company I have ever dealt with in honesty. I used to put about £25k of post a year through RM. Basically every parcel UK or international went through them. When they got 'hacked' (someone wandered into an office with a USB stick basically), and stopped delivering internationally for a month or so (but didn't tell their customers. lost all the parcels and didn't pay claims losing me thousands), I changed all my international post to EVRI. The EVRI portal is better, they are cheaper and they even pay claims properly. RM never got that custom back. They stopped paying all lost item claims and started losing a LOT over Christmas a few years back, so EVRI got all the standard and next day post as well. Special Delivery is still a good service BUT it's cheaper buying it from E-bay than from RM directly, so they lost that as well.
Now they only get 2nd class LL and Letter post from me and the odd international country that they are cheaper than other suppliers. They have managed to lose approximately £20k of revenue with their incompetence. I'm at the point where I might just pay the little bit extra to send LL with couriers as well. Royal Mail business also has a nasty habit of throwing in the odd 'parcel size wrongly declared fee', each week as well stating my LL are too large even though I have a Royal Mail size guide given to me by the Post Office 10 years ago when I started! ALL my LL go through it.
I find it rather amazing that there is no postal company that really wants my business. I'm a little large to be Joe Bloggs going to the corner shop, but I'm too small for any of them to really want to deal with. Go figure. Makes no sense when you consider RM literally designed the click and drop portal with sellers like me in mind.
