Link to eBay Concierge has disappeared

[peters3865]

I have been a Top Rated Business Seller for many years and have spoken many times to eBay Concierge who have generally been most helpful.  However today I have had several issues with the eBay site, but when I tried to contact Concierge in the usual way, the link on Seller Hub has disappeared.  Eventually I got through to the regular Customer Service but they were completely useless on all the issues I raised, and didn't even know what Concierge was.

Can anybody explain this?

[kathryn190]

Hi, can you tell us how we could get it back, i don't use it that often but have found it so helpful when i do, i find the going round in circles with the automated system so frustrating, i have been trading on eBay now for around 19 years and it was one of the best most helpful things they ever did.

If you don't have the answer could you possibly let me know who i could contact who would be able to help.

Kind regards Kathryn

[gtech-recycled]

Same here, been told no chance. I’ve had to deal with the standard staff that havnt a clue. Ebay going down the tubes in my opinion
Sent from my iPhone

[billythecardy]

That's all very well, but I was granted Concierge for life when I won the Retail Revival trip to Ebay Open in Las Vegas in 2019.  So please can you arrange for this to be re-instated.  It's incredibly unfair of eBay to remove services with no warning. 

[gtech-recycled]

They don’t give a monkeys

Sent from my iPhone

[kat@ebay]

Hi @billythecardy ,

Thank you for your post.

We don't have the functionality to do this on the community. Please reach out to customer support to advise of this. I will follow up with them from my side.

Thank you,

Kat

[padanpcparts]

I'm in the same boat Billy. I won a package at the E-bay Open a few years ago hence the concierge support.