Link to eBay Concierge has disappeared

[peters3865]

I have been a Top Rated Business Seller for many years and have spoken many times to eBay Concierge who have generally been most helpful.  However today I have had several issues with the eBay site, but when I tried to contact Concierge in the usual way, the link on Seller Hub has disappeared.  Eventually I got through to the regular Customer Service but they were completely useless on all the issues I raised, and didn't even know what Concierge was.

Can anybody explain this?

[kathryn190]

Hi, can you tell us how we could get it back, i don't use it that often but have found it so helpful when i do, i find the going round in circles with the automated system so frustrating, i have been trading on eBay now for around 19 years and it was one of the best most helpful things they ever did.

If you don't have the answer could you possibly let me know who i could contact who would be able to help.

Kind regards Kathryn

[gtech-recycled]

Same here, been told no chance. I’ve had to deal with the standard staff that havnt a clue. Ebay going down the tubes in my opinion
Sent from my iPhone

[billythecardy]

That's all very well, but I was granted Concierge for life when I won the Retail Revival trip to Ebay Open in Las Vegas in 2019.  So please can you arrange for this to be re-instated.  It's incredibly unfair of eBay to remove services with no warning. 

[gtech-recycled]

They don’t give a monkeys

Sent from my iPhone

[kat@ebay]

Hi @billythecardy ,

Thank you for your post.

We don't have the functionality to do this on the community. Please reach out to customer support to advise of this. I will follow up with them from my side.

Thank you,

Kat

[padanpcparts]

I'm in the same boat Billy. I won a package at the E-bay Open a few years ago hence the concierge support. 

[wisdompedlars]

Hello, May I ask what the threshold is then?

Thank you

[billythecardy]

Well, I did that and spoke to Graham, who didn't know much about it and said he would call me back.  That was on Thursday but he hasn't called back. So I'm no further forward. 

Pat

[classicspares499]

Same, nobody got back to us either. Spoke to someone through Facebook who also didn't care. Went on to say they were sorry we had been informed of our removal from concierge. I told them that nobody had bothered to inform us actually, only found out when we had a problem. Told us how valuable we were to them blah blah blah lies lies lies.

[peters3865]

He won't call back. They never do. That is why Concierge was so useful
because quite often you could often get problems resolved. Now they don't
call back from Customer Service, and we have nobody to complain to because
the bot just passes us back in an endless loop to useless Customer Service

[vintage-emporium-jedburgh]

Dont remember the last time we contacted Ebay  not because we dont have problems its just easier not to

[bzmotman]

100% agree - just not worth the stress of being lied to again & again. Waiting for the call that never happens. Trying to get them to understand what the issue is. Perhaps some senior Ebay staff should try listening into some calls to see what a "wonderful" service they provide.

[5216elisabeth]

To be fair, there are still some really helpful customer service agents who do know their stuff and are really good to deal with.  I've actually had some excellent experiences with staff located all over the world, even this past year. Sadly, not all of them are like that nowadays and I have also had some not so positive experiences this past year or so. I also get the impression that the service agents have had some of their ability to actually step in and resolve things removed from them, which is a step backwards from a customer perspective.  I expect it also results in the agents getting rather more abuse from frustrated customers than they used to.  It makes for a bit of a vicious circle in the end.