Incorrect search results FAO Marco

[fatbobfan]

marco@ebay

In a weekly chat moons ago, I raised the issue of incorrect search results showing, sent examples, still happening, not been active on the platform recently so just highlighting its still happening

Another one for you 

M&S item, MPN and term for search result '04288336' Search results in order of Lowest Price plus P&P

Lowest Price order

10.43 Private Seller

then

9.70 Business Seller

then

9.99 Business Seller

Could the issue be Private Seller/BPF related, if I were to hazard a guess the price is less before the new BPF fee. Perhaps other business sellers could highlight this issue to Marco if its effecting them as well

Additional, Private Seller selling restricted Baby Products, almost a year in now and still the Ebay policy is not being policed in full, currently 26000 listings breaking that Ebay policy on one search term alone, the bigger picture? 

[fatbobfan]

marco@ebay

Some additional inventory numbers from just 2 searches,  

396953770286

325234957659

126266596437

226581636719

[moonlight-rhapsody]

I have raised the issue of incorrect search results 3 times in Wednesday’s Community Chat.  

A few weeks ago, I reported 15 listings for incorrect descriptions.  AI reviewed 14 of them and removed a couple, but decided that there was no problem with the remainder.  

Customer Service reviewed one of them and decided there was no problem with it.  I appealed that one and a couple of days later, I had a message from CS saying it had been removed.  

Another one I appealed was a picture of an Airfield which was described as "Seafaring, Seascape, Seaside, Sunsets, Boats, Sea”.  An AIRFIELD!!   Customer Service still didn't find any fault with that and denied the appeal.  I was so disgusted that I removed the few listings that I had left which were still custom-delivery.

I sometimes do follow-up searches using the same search terms, and sure enough, all of the following paintings are still being allowed to be described as “seascapes”:  the Grand Canyon, Forests, a Mountain, a Landscape and Calligraphy.  So at the moment, my items are still de-listed.

I can’t get my head round what sort of company thinks this is either effective for itself, or acceptable for its customers.  Buyers can’t find what they want, sellers can’t sell because their listings are submerged beneath dross, and ebay doesn’t make any money.  What on earth makes ebay thinks this is a good system.  It’s totally beyond my comprehension.

[bzmotman]

Its the same system that lets dodgy sellers sell electrical goods that don't meet safety standards - apparently CE now stands for China Export🤣😠, sell child car seats that are not fit purpose etc etc.

Before any moderator jumps in and deletes this post these are just of the items in the Consumers Association/Which latest magazine. Many are being sold by so called private sellers so Consumers Rights don't apply.

Ebay are interested in one thing and one thing only which is making money. Their policies are only there for show.

[darth_baggins]

It will be passed on to 'the team' and you'll never hear anything again.

[moonlight-rhapsody]

"It will be passed on to 'the team' and you'll never hear anything again."

How true.  The results for my search were all being skewed by incorrect text in the Item Specifics.  I made the suggestion in Community Chat that perhaps an option could be applied to the filter to see results without taking Item Specifics into account.  "Item Specifics" must be too dear to ebay's corporate heart as my suggestion hasn't been implemented.  So on we go, continuing the farce of utterly absurd search results, to everybody's detriment including ebay's.