How can I make a complaint about Ebay customer services?

[kinnbro]

I am very dissatisfied with Ebay customer service advisors.  I would like to make a complaint and would like to know how to do this?

[denbl-35]

Am trying to get question taken down

[therenewalworkshopltd]

You cannot post that kind of information on the forum.

You need to speak to support.

[witsursmyn]

Tell me about it! Ive been robbed because re complaints/returns, all you get is a robot that doesnt give you an 'other' subject so you're forced to go through some irrelevant nonsense that gets you nowhere....Im robbed because I received a disgraceful product,nothing like expected, but because I couold only proceed with a refund by attaching hotos, but |I dont have them right phone etc & knowledge to know how to attach, I'm stopped at the first hurdle so there my chance of a refund stops!! I will NEVER  use ebay again , A huge muli-million outfit whuch is incummunicado!! I didnt know  you cant communicate by phone or even email.....Unlike Amazon|: Amaazon deserves every penny because every aspect of using it is simple, they have customer service phone lines, easy to use emails,   easy, often free returns etc.  If I, as a techno dynasaur in my 80s can use amazn without stress, it theyve given much tintelligent hought to ease of use & deserve their millions.

[siralberteinstein]

I too would like the answer, I had a fraudulent  seller steal money from me by providing a tracking number for a parcel to another customer, met eBay’s requirements do the found in his favour, despite me no providing proof the package was too small, too light and went to a totally different address, I couldn’t provide exact address but postcode delivered to was another town on a completely different island 😡😡😡😡😡😡😡

[theforeigncoinman]

EBay are complicit in helping scammers to fraud  their sellers though. Blatantly don’t even follow their own laws never mind the laws of this country. This simply do as they please and whatever generates the most money for their shareholders. 

[siralberteinstein]

They are also complicit in helping buyers be fraudulently scammed and
robbed, the seller only has to provide ‘a’ tracking number and prove the
delivery to the tracked parcel happened. It does not matter that the parcel
has gone somewhere completely different or in fact be addtessed to somebody
completely different. This has happened to me twice now. Second time I was
able to prove the package could not possibly have held my item both by
dimensions and by weight. I could also prove it was delivered not only to
the wrong postcode (in the same province of Spain) but also to a completely
different island! This was irrelevant as far as eBay are concerned. I am
now going to have to try and get a police fraud case under way, along with
take the matter higher up with eBay.

Remember, Never drive faster than your angel can fly!

[pago-48]

Yes I've been there myself eBay said that it had been delivered.
And I was waiting weeks for it not turning up. And I've just had the same
issue with a dvd I paid for last month. And that also as not turned up
getting fed up with eBay.

[siralberteinstein]

They did it with a Blu-ray player a few years back too, that guy sent it
from Germany to a friend in Germany, I told them it’s supposed to be
delivered to Spain! Unfortunately I didn’t pursue that one, I’m doing it
now out of principle 😡😡😡

Remember, Never drive faster than your angel can fly!

[oldglamour]

I too have had enough of Ebay. I sold something for over £200

and they will not pay me out. The lost to me is quite a lot.

What can you do?

[tressygirl]

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@oldglamour wrote:

I too have had enough of Ebay. I sold something for over £200

and they will not pay me out. The lost to me is quite a lot.

What can you do?

---

It's impossible to say why you have this hold but can see that you have returned to selling after a long break.  Have you fully registered with eBay's Managed Payments?  Provided your bank account and had this verified with 2 micro deposits?  It does take a few days to process,  and can hold up your payouts if not correctly registered,  see here:

https://www.ebay.co.uk/help/help/selling/getting-paid/introducing-managed-payments-ebay?id=4795

@oldglamour 

[laurasbeauty2013]

hi am sorry about your lost ebay is a law on there own it dont matter to them you cant do much has they our outside the uk

dont use ebay they mess with acounts

[therenewalworkshopltd]

I'm going to assume that English isn't your first language....

However, Ebay UK is a UK company, so I really don't see how you got to that they are outside the UK?

Makes no sense.

And if you have worked within the rules, there is generally plenty that you can do.

Ebay only mess with accounts, if the account has done something wrong.  They have no reason to otherwise, as it will only lose them income.

[mickocc46]

*bleep* *bleep* off off ... why why . you dont send me for order wait delay 

1] motor replacement for the variol order #24-13340-49417???  where

2]  jack kit electricity  cost £88.00 ? where

3] why why was tv remote send back to you then owe me £105.00 where refund

you *bleep* off alway fail + order + run out ???

[61stephenuk]

We have no idea what has happened with your orders as we dont have access to your account but if you havent received items start a claim here,this must be started within 30 days of the expected delivery.

https://www.ebay.co.uk/help/ip?topicId=4042

[toolboss15]

Should use PayPal as longer protection and far better in my opinion. I always use them as been good on claims made. But when claiming make suer you claim on postage I take a screen shot of the listing as well as proof. If you forget you can only get the value of goods so you have to make sure this is done on the outset. I did not do this once I just put the value of the goods and the postage and only refunded the goods value as per the listing, so was a fiver out of pocket, lesson learnt. On eBay this will be automatically included on a claim but isn't on PayPal. If opened a claim on eBay you cant then go on to PayPal to claim.

[61stephenuk]

You can open a claim on Paypal after an eBay claim but not the reverse,once a Paypal claim has been opened eBay claims are blocked

[4_bathrooms]

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@toolboss15 wrote:

Should use PayPal as longer protection and far better in my opinion. 

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PayPal updated their terms a couple of years or so ago. You now only have 30 days following the date of the transaction to open a dispute for the item not being as described. This is actually a slightly shorter window than eBay gives under their Money Back Guarantee; the MBG window is 30 days following the latest estimated delivery date (or 30 days following confirmed delivery).

[sml192]

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@4_bathrooms wrote:

PayPal updated their terms  a couple of years or so ago. You now only have 30 days following the date of the transaction to open a dispute for the item not being as described. This is actually a slightly shorter window than eBay gives under their Money Back Guarantee; the MBG window is 30 days following the latest estimated delivery date (or 30 days following confirmed delivery).

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Actually, no that isn't correct.  PayPal is also 30 days from date of delivery, not date of purchase, for an Item not being as described (provided the date of delivery is within 180 days of the date of purchase):

Timeframes for filing a dispute:

• Item Not Received: Dispute must be opened within 180 days of the date you sent the payment to the seller.
• Significantly Not as Described: Dispute must be opened within 30 days of the date of delivery or fulfilment (as applicable) of an order or within 180 days of the date you sent the payment to the seller, whichever is sooner.