eBay

pmcomponents · ‎23-01-2025

I've been on Ebay for a long time, but this is a first with me.

From time to time things go wrong but we always try to make sure our customers are not out of pocket. Until now, I've not had a problem. Yesterday a buyer ordered something, it was a small item that fitted in a jiffy bag so a quick turn around.

A little later, after the parcel was safely with RM the buyer asked to cancel. I'd already posted so had to say no, I have no problem with him returning the goods. This morning, I come in to a dispute saying he hasn't recieved the goods. -Well, no he hasn't we use 48 hour delivery service. My question is, how is this allowed to happen, how are buyers now allowed to dispute receipt of goods before the allotted time to despatch has even passed.

This will of course blow over, but I'm worried going forward about the buyers who want goods quicker than our free delivery allows to start bombarding me with disputes. From time to time, I get the cheeky buyers who don't want to pay the extra for 24 hours delivery but still want the goods next day.

darth_baggins · ‎23-01-2025

They're not supposed to be able to open an INR until 1 day after the last day of the estimated delivery window. But these estimates are wildy innacurate and unrealistic. What was the estimated delivery date on the order?

game_raid · ‎23-01-2025

It sounds like a payment dispute has been opened by the buyer with their bank? This will always override eBay policy as it's external to eBay

I have this many a time, as long you have sent with a tracked service you will be covered as you know, the case will update saying you are protected once the item has been delivered.

pmcomponents · ‎23-01-2025

Estimated delivery was the 26th, so I'm scratching my head as to why they were able to dispute.

pmcomponents · ‎23-01-2025

It's definitely a strange one, normally if something is late or not arrived it comes through as INR, slightly different layout and interface. This is showing as a dispute.