New, Manage Active Listings page

[tony4cats]

kat@ebay

New thread as requested by Kat

I have been having a problem on my "Manage Active listings page" as the "Search tab does not work, and has not done so for several months now.

Very inconvenient as i have to search page by page for a certain item and going through 30 odd pages is very time consuming.

Rang Ebay help about 6 weeks ago and they said it was OK at their end, and that they would look into it and get back to me, but never did.

[therenewalworkshopltd]

Can't help you with your specific issue, but there is one thing that really bugs me about that page.

You literally cannot search unless you use the enter key.

If your just using a mouse, it is impossible to initiate a search.

It really astounds me that a programmer managed to miss adding a search button.

[kat@ebay]

Hi @tony4cats ,

Thank you for the post. 

I can see it was logged with tech but they require more information to look into it further.  They were able to find the item provided in the report when using the search on your manage active listings page. They have requested the below 

1) The item number which you are unable to see while searching.

2) Provide screenshots for the issue.

3) Detail the steps taken by you while searching an item.

Thank you,

Kat

[tony4cats]

Excellent, many thanks and that works, well done.

Who needs Ebay when you have all the help you need here and quickly.

[tony4cats]

1)----Entered just "telescopic tubes" for example. How can you enter an item number if you cannot find the item in the first place.

2) Can't attach Screenshot PNG file not supported. The magnifying glass icon in the search box looks much too small anyway.

3)----Just entered  text, which i know is in the title line of any item i am looking for and just tried to click the Magnifying glass icon in the search box. Nothing happened.

Before Ebay changed the Active listing page, everything was OK, and working well.

Poster above has a workaround which is successful.

[kat@ebay]

Hi @tony4cats ,

When we were performing the search on our side we were able to see the items show up. Selecting enter after typing in either an item number or text is what you need to do for the search.  I understand the system was different before the change so this selecting enter is part of the newer design.

Thank you,

Kat