Weekly Chat with the eBay Community Team- 10.04.24 @2pm

[community-team@ebay]

Hi everybody!

The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible. 

Please ask your questions in the thread below. In order to be able to answer your questions as quickly as possible, we ask you to have one question per post. Of course, you can make as many posts as you like in the Chat- the more the merrier!

Our eBay Community Team is made up of dave@ebay and anita@ebay. Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support. 

To ask your question, click Reply in the lower-right corner of this post, type your question, and click Reply between 2pm and 3pm. The community team will answer each incoming question in chronological order, and will quote the original question in each answer. 

Please note that any reply without a question to the community team or discussion replies may be removed from the chat. We want to keep on track to get through as many questions as possible. We welcome all discussion to be moved to the discussion boards. 

If you missed the weekly chat time, please ask your question in the community boards and tag us or we will be back next week with another chat! 

Many thanks,

Your eBay Community Team

[anita@ebay]

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@douglaspuglas wrote:

Hi Anita I have another question.

The eBay app on my tablet updated.

When I log in now it puts up a "sign in faster with passkeys" page.

I'm not doing that so I pressed skip and it took me straight into my ebay account without needing any text code verification sent to my mobile.

Can you tell me if this bypass of security a glitch or deliberate?

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Thanks for your post @douglaspuglas ,

You should be able to skip that as per design. Your login details were probably saved by cache & cookies if you logged in before, therefore it didn't ask for any other code and allowed to skip the Passkeys.

Thanks,

Anita

[anita@ebay]

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@darth_baggins wrote:

I asked this several months ago, but why is formatting broken in messages in the INR console? It makes us look so unprofessional.

For example if I type this message;

Hello

I'm sorry you've not received your order yet. I can confirm it was sent on xyz to following address;

A Buyer

123 Somewhere Street

A Place

A1 7XZ

Please confirm the address is correct and if you still haven't received your order by xyz please let me know.

Regards

Me

In the INR message it will be like this.

HelloI'm sorry you've not received your order yet. I can confirm it was sent on xyz to following address;A Buyer123 Somewhere StreetA PlaceA1 7XZPlease confirm the address is correct and if you still haven't received your order by xyz please let me know.RegardsMe

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Hi @darth_baggins , thanks for flagging this.

I'll chase that up and make sure it's been looked into, so it can be taken into the consideration when making future site improvements. 

Thanks,

Anita

[community-team@ebay]

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@contessa35 wrote:

I collect fashion dolls (figures intended for adults to display, not toys for children). I still can't buy these from the US if the seller uses eBay International Shipping (EIS), even if they want to sell to the UK. I know some other different categories are also affected. US sellers can’t fix it themselves if they still want to use EIS, which many do because of its seller protection.

eBay has said it’s an issue being worked on, but also now often says it may be due to “new import restrictions set by the UK”, though I haven’t found any announcements of relevant new UK rules and nobody I've asked who buys collectible dolls from the US on platforms other than eBay seems to have run into any problems.

I’ve asked eBay US and UK for advice, and eBay suggested the seller can use any other international shipping method except EIS. This works, but some sellers will only use EIS. As all other shipping methods work, maybe there actually aren’t any new UK restrictions?

Another reply from eBay said if a US seller wanted to use EIS, they could re-list their item in an unaffected category, but a seller I spoke to was worried it might break eBay selling rules, so we gave up. Since it was an eBay rep who suggested category change as a fix, I wonder what are the rules regarding it? Is it allowed in the case where a US seller has an unsold Buy It Now item with a UK buyer ready to buy it, but who is blocked by the current EIS situation? Would it be OK for the seller to relist that item in an unaffected category, so that the UK buyer can go ahead and complete the Buy It Now, and the seller can still use EIS as they prefer to do? Thanks for any advice.

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Hi @contessa35 

The seller should never list the an item in a different category to get around a policy. There can lead to issues with miscategorisation. The other thing that could happen is the item could be flagged once it get to the forwarding warehouse and not sent from there. 

Ill reach out to the Global Shipping Team on our side and ask if they are aware of a reason for the block. Can you PM me an item number and Ill look into it.

Thanks,

Dave

[anita@ebay]

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@krafty-kreations wrote:

We do make great investments for our business sellers and continue working on improving our selling tools to make selling even more convenient. We also have different programs to assist business sellers that is not available for Private sellers, such as Pro trader program. We also have regular Roadshows for our business sellers to help them growth and we'll share more about supporting Business sellers in the next Roadshow.

Thanks,

Anita

Thank you Anita

It isn't programs we need, it is a level playing field, you would have happier business sellers if you put a stop to business sellers using private accounts and making it fair for those that do sell legally.

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Thanks for sharing your feedback, @krafty-kreations.

I'll make sure to pass it on to the relevant teams.

Thanks,

Anita

[anita@ebay]

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@technthread wrote:

The pro trader programme hasn't been opened up to everybody. 

Only a limited number of people attend the  roadshows. 

Many sellers trading on a business account just see the bottom line and I fear for eBay that they won't hear about how you intend to support them. As soon as Vinted Pro goes live I hope eBay realise how many sellers will jump ship and how many are already moving to private eBay accounts for a level playing field.  

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Hi @technthread, thanks for your post.

I appreciate your feedback and will make sure to pass it on to the relevant team.

If you wish to register your interest to attend the next eBay Roadshow, you can do so here.

Thanks,

Anita

[anita@ebay]

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@vintagewatchpart wrote:

Are there plans to make it easier to report business sellers masquerading as private individuals to avoid fees as I am tired of seeing them every single day avoiding ebay fees and taxes and undercutting genuine business sellers who pay their fees?

---

Hi @vintagewatchpart, great question.

You can report these sellers here > select 'The seller has violated one of eBay’s policies' > Continue. The report goes to our Trust & safety team for a review. 

I'm also happy to forward your feedback about making it easier.

Thanks,

Anita

[community-team@ebay]

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@ducatimondo wrote:

I have found an issue (another issue) with the vehicle compatibility tool.

When you select all versions in the list, but ticking the left hand tick box as it fits them all that are currently there, then that is time saving and all good.

But when eBay update the list of bikes there and add some, that actually would be better added as spearate models, rather than adding to existing models, but when they are extra ones added, the eBay system auto ticks the boxes of the newly added bikes too.

Can this be sorted out?

This is the tickbox thingy

So you can see the Ducati Multistrada 1260 for example, I also have the Ducati Multistrada 1200 selected below it.

The Ducati Multistrada 1260 was made as just a 1260.

The Ducati Multistrada 1200 was made as a 1200 (technically 1198cc). 

But then the new V4 model was launched and is a totally different thing to a 1200. The V4 actually has an 1158cc engine, so is not really a 1200 anyway. But it was added to the Ducati Multistrada fitment as if it was a 1200. So when we ticked the box for fits all 1200, then eBay added the 1158 V4, eBay auto filled the fitment for the V4 models as well. That doesn't work though, as the engine is an entirely different configuration and the bike is almost entirely different in nearly every component.

So I have just been though updating the fitments for our from sprockets to try and add the 2024 models, where eBay have put them in the compatibility tool and noticed the issue where the V4 models were already ticked!!

I have noticed the same issue with the Ducati Diavel V4, that has been added to the Ducati Diavel 1200; they are not the same!!

So there are 2 clear issue here:
Bikes are merged together in compatibility that should not be in my opinion, as a vehicle specialist

When the tick box is ticked for all of that model, when the list is added to, that eBay doesn't tell anyone they are doing it, then it adds vehicles to the compatibility that have not been checked and are likely to be not compatible.

Please can someone look at this?

This maybe one for you dave@ebay 

Cheers
Russ

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Hi@ducatimondo 

Ill send this on to the catalogue team to update.

As you know the MML is an ever evolving list. Its can be difficult to get the correct fitment info especially for bike parts. If you see any issues like this you can also send it directly to the team that update the MML by mailing them here.

Thanks,

Dave

[anita@ebay]

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anita@ebay wrote:

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@douglaspuglas wrote:

Hi Dave & Anita,

There has been conflicting advice whether joint current bank accounts are acceptable or not for recieving private sellers payouts on ebay.

Trying to add a joint account been quoted as the reason a private sellers bank account can't pass verification.

The seller in this thread thinks being unable to verify their bank account must have been linked to it being a joint account. 

https://community.ebay.co.uk/t5/Payments/Cannot-verify-bank-account/m-p/7595896#M14434 

However my linked bank account is a joint one and was verified ok by Trustly.

But that was when managed payments first came in.

Has something changed since then? 

EBay bank verification info only states that the first and last names should match on eBay and the bank account.

It doesn't say the bank account has to be in the private sellers sole name only.

Can you clarify this please.

This is a screenshot of what eBay says. 

Please don't just cut and paste it as the reply because it won't answer the question.

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Hi @douglaspuglas, thanks for your post.

I'm happy to check this with our Payments team to clarify for sure and will update this thread once I have a confirmation.

Thanks,

Anita

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Hi @douglaspuglas, 

Just wanted to follow up and confirm, that joint bank accounts are acceptable to use for payouts for private sellers, as long as they don't need a permission from other party to access or use it.

Thanks,

Anita