Faulty outside light how can I get a refund?

[lynmb0]

An outside light has only worked for 6 weeks how can I request a refund. Seller offered 10% only

[purveyor_of_tat]

You are out of time to use the eBay money back guarantee. 

You may be able to find help by talking to PayPal or your payment provider. 

[*knight-rider* · Accepted solution]

i`m honestly not trying to insult your intelligence here, but have you checked the bulb etc, because there really isn`t alot to an outside light that can go wrong, unless it`s a p.i.r light and the sensor has packed up.

Either way, after 6 weeks, it becomes a warrenty issue between you and the seller and not a `not as described` case through Ebay, for which your out of time anyway.

`Seller offered 10% only`

Never understand why sellers do that myself. If the light was £20, their offering £2.00, how the hell does that resolve anything!

[lynmb0]

Thanks for your comments. It is a PIR and some of the Leds are not lighting. Very frustrating £2 towards buying another light is an insult!


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[douglaspuglas]

If you paid by PayPal open a case in their resolution centre.

They allow cases to be opened up to 180 days from when payment was made.

[*knight-rider*]

My neighbours got a brilliant light outside her front door. Its a normal old fashioned style light unit, but the bulb itself has a pir sensor built into it, its brilliant and been very reliable. You can even buy bulbs now with bluetooth built into them for useing with alexa etc 😉

[lynmb0]

Credit card payment but will try and claim on that if I get nowhere. Thanks

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