Transaction defect rate below

[alpacalaser]

Hi,

I would like to ask for your help. I am in the engraving business and my engraving machine broke down. Usually, I have about 5-6 orders per week. In one night, I received 12 orders and couldn't fulfill them because the machine broke down at that time. I immediately refunded the money to the buyers. However, eBay's system considered this as a fault and recorded 14 defects against me. Since then, my ratio is low and I hardly get any visibility. I feel stuck and unable to improve my ratio because there are no buyers. If you could provide any advice, I would appreciate it."

This is my shop feedback:

100% positive Feedback (298)

616 items sold

[four_mid_able]

"I am in the engraving business" ???

https://www.ebay.co.uk/help/policies/selling-policies/business-seller-policy?id=4710

[papso22]

You are unlikely to be able to recover from this as you need a large number of successful transactions in order to dilute the defects.

But as a 'private' seller that shouldn't be an issue.

[simon191178]

Hi, 

As stated above, it looks as though you are in business, posting on a business forum, but are registered as a private trader and are enjoying the benefits of all things associated with being a private trader. 

All i will say is that you are unlikely to get assistance from anyone on here when operating as you are. 

Thanks

Simon