Royal Mail.......lost items!!!!!

Hi, has anyone noticed an increase in UK Royal Mail packages going "missing" recently. In the last 2 days I have had 3 different buyers claiming item has not arrived. One looks genuine as it is Recorded Delivery which has not arrived. The other 2 are fairly low value First Class items and of course I have no way of knowing if  this is genuine or not.


Prior to this (I have "lost" a few international parcels) but only 1 UK parcel last year went astray and never turned up.


Anyone else having problems with this?


 


 

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Royal Mail.......lost items!!!!!

Anonymous
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Guys since July we have seen a huge spike in percentage of items not arriving. Now most of these customers have been polite and patient so not the usual scammer type warnings.... in fact many report the item turning up 7 to 10 days late! Now by then we have dispatched replacements.
Another thing we have noticed is Mondays.... yes every mondays post we get a peak in items not arriving! Beg of August we had 17 out of 106 parcels not arriving.... large letters, parcels, 1st and second so couldnt even blame this one on a bag getting lost.
We post ppi business account so it means its out the bag onto the destination sorting conveyer so you have to ask yourself where is it going?
Last year we threatened to call in the police because some weeks out lost mail was like 25% of that posted and often we knew it was certain bags. All were traceable back to us as return addy on back and franked (also traceable)... we never received a single item back. In the end we lost over 2k in retail sales over the summer and the head of internal security took control. His summing up? 'Unfortunately due to the totally unacceptably poor level of record keeping at the sorting offices i am unable to complete my investigation....'
Now for someone of his level to put that in writing to a customer shows how bad it is.
Message 341 of 1,017
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Royal Mail.......lost items!!!!!

I try and see the good in everyone and that the loses are genuine, but I am beginning to feel there is a bit of a scam going on. I use the cheapest post service possible to ensure that buyers get a good deal and then low and behold I get an email stating the item is lost....how do they know - it has only been just over a week since buying the item. It may well be delayed or have in fact they received it and decided to get themselves a refund. I guess the only way to avoid this situation is to try recorded delivery, but that will scare off buyers, especially on low cost items - the postage is more than the cost of the item! So yes I am afraid I am cynical too.
Message 342 of 1,017
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Royal Mail.......lost items!!!!!

Having same problems. I have twice in the last few sales have been reported for non recieved items.I eventually turned up after 2 weeks the other was returned to me 2 months later as not picked up.On both occassions i had refunded item cost.NOT GOOD ENOUGH ROYAL MAIL.Also had 2 birthday cards not delivered this week.

Message 343 of 1,017
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Royal Mail.......lost items!!!!!

hi read your statement and you are not on your own,i have sent two parcels to my sister and she as not recieved either of them,when i contacted roayal mail and put it to them that somebody must be stealing they got really off hand with me but where do all these parcels go,all they say is put a claim in as if that solves the problem,this as been an ongoing problem for me as i do ebay and have had alot of parcels gone missing and not one as come back to me i allways put my return address on my parcels,i am sick to the teeth of them.

Message 344 of 1,017
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Royal Mail.......lost items!!!!!

I have had 2 in the past couple of months which were both packed in boxes.  Say the usual check with sorting office.   What is really annoying is my PPi label has " if undelivered return to" and my name and address details but I am not getting anything back.  Sent an International tracked to Malaysia disappeared off the face of the earth never came back, yet I had one back from Norway not called for.   

Message 345 of 1,017
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Royal Mail.......lost items!!!!!

I have exactly the same problem .... 5 different buyers claim they didn't get the items which I've send almost straight after they bought it!!
Don't know what to do really 😕
I think all of the parcels should be having tracking numbers... At the same price as the normal postage prices... Coś it's really not fair when we loosing money because of Royal Mail ...
Message 346 of 1,017
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Royal Mail.......lost items!!!!!


@best_shiny_brick wrote:
I have exactly the same problem .... 5 different buyers claim they didn't get the items which I've send almost straight after they bought it!!
Don't know what to do really 😕
I think all of the parcels should be having tracking numbers... At the same price as the normal postage prices... Coś it's really not fair when we loosing money because of Royal Mail ...

If you need tracking on lightweight items take a look at InPost via Interparcel/Parcel2go. Only £1.91 for items up to a kilo.

*******************************
100% pure Egyptian Cotton
Message 347 of 1,017
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Royal Mail.......lost items!!!!!

The Very reason I now wont leave feedback on item bought from myself untill I either received my feedback or I have confirmed receipt of delivery from Courier.

 

I have left positive feed back in past as a matter of course from Buyers only to get royally fooked by them and E-Bay in returns etc and cant change their feed back.

 

Neg's dont bother some but at least I get a form of satisfaction in being able to Red Flag the theiving sods. so any futher sellers can at least be warned of the parasites.

Message 348 of 1,017
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Royal Mail.......lost items!!!!!

I hear you! Same here. It started since September for me. I ran a small business and at least 4 parcels goes missing every week, before I had maybe 1 missing every 1-2 months. Since the prfit margins are very low, I have to work two days to make up for the lost parcels. Can you imagine that~? 

My feeling is that the reason for this is that the Royal Mail stopped issuing refunds for parcels lost that were sent with standard mail (not signed for), senders can't claim refunds from Royal Mail  so they don't care about delivering it promptly or delivering it at all and they know they can get away with it. The funniest thing is that Royal Mail claim and pride themsleves in that they halved the number of parcels missing! What a blatant lie! I will be complaining to them and then to Ombudsman and then to Ofcom if I have to. Lets go to twitter and facebook and rise this issue, embarass them and whoever can better change the courier. And imagine all the defect count! I don't believe for a second that this is customers trying to scam me, they are way too patient and polite and even if parcel turns up after 20 days FINALLY they email me to let me know. So it is not the customers fault. It is the Royal Mail!

I will have to stop trading if they keep stealing or loosing or delaying my parcels at this rate.

Very Concerned!

Message 349 of 1,017
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Royal Mail.......lost items!!!!!

YES!

just to add my 2cents.

 

getting sick of INR's. plus it takes so very long to jump through all the hoops that RM puts in our way when we try to claim for lost items!

 

Message 350 of 1,017
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Royal Mail.......lost items!!!!!

Just to add my tale because I need to gripe somewhere...  I have found international mail to/from the UK to be quite unreliable over the last few years.

 

On at least two separate occasions, letters containing sintructions sent from Australia to my bank in the UK have disappeared - I eventually had to send them recorded and tracked before they would arrive. My suspicion is that normal mail 'vanishes' because they are addressed to a bank, so might contain cheques?

 

Some birthday cards to my father/sister, sent untracked, also disappeared.

 

Coming the other way, my father-in-law sent an iPod by normal mail to my nephew who was visiting me. If they had mentioned it to me beforehand I would have advised tracking, but nobody did; so I wasn't surprised when it failed to arrive.

 

I have also been mailing between Australia and Thailand. Never lost anything either way, tracked or not.

 

Now recently I have been mailing between the UK and Thailand - and my wife's birthday card, sent untracked, has failed to arrive, whereas routing printed matter has all arrived - a failure rate of one in four to date. I use a printed address label, printed in both English and Thai, so it's not be the quality of the addressing.

 

So the common denominator here is: the UK Royal Mail. While I am willing to believe that an item will get lost in the mail every once in a while, I find it rather suspicious that the items that go astray seem to be the 'valuable' ones: either actual value (declared customs label) or potential value (letters to a bank, thick greeting cards).

 

Anyway, I've learned my lesson - from now on nothing gets sent without tracking.

 

 

Message 351 of 1,017
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Royal Mail.......lost items!!!!!

When I collected empty sacks from local post office last week I found 5 letters inside the sacks belong to other companys. I returned it back to them. It shows very clear if your item/s is very small and when they make empty it may not come up from sacks and left unattended. At least 1-2 buyers are claiming items not received and one buyer received their item after 11 days which I sent first class mail. Not only that my Monday's items are must affected and many buyers are not receiving until Thursday or Friday. They are getting wrost day by day!!!

Message 352 of 1,017
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Royal Mail.......lost items!!!!!

me aswel had 3 items go missing that i sent bought hundreds of items of ebay never not receved any

Message 353 of 1,017
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Royal Mail.......lost items!!!!!

hi yes, i have had a coule go issing in the same week, differnt post offices. 😞 £80 down now. never worried about po before but now feeling nervous and one of the people has been very damanding for refund from only 4 days after posting it, which makes me slightly suspicious. everything over £20 i shall make signed for now, but its a shame to have to do that

Message 354 of 1,017
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Royal Mail.......lost items!!!!!

Do you notice how none of them, even with returns addresses on them, ever come back

Message 355 of 1,017
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Royal Mail.......lost items!!!!!

Just realised this thread started in 2012!

Have had no problems with RM other than items taking a day or two longer to arrive - especially with 2nd Class Post.

Amazed at how many Sellers write/scribble addresses on parcels, use cat/dog food boxes and kitchen towel pieces to send fragile items. They do write Fragile on the brown paper though!

and send a 99p item Signed For!

Have certainly had items returned - earlier this month, parcel arrived back from China - uncollected tracked.
Another last year, sent International Tracked (Airsure) to Belgium a PO Address, the RM "jobsworth" decided to return it (minus the address label) and marked it as Service Not Available or something like that. Did get our postage costs back from RM and re-sent it to the Buyer who was really understanding!

Message 356 of 1,017
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Royal Mail.......lost items!!!!!

I've had several items that I've bought go missing in the last month or so with one being international tracked. Again the only common denominator is Royal Mail. I even had a package posted through the door that was obviously opened with two empty boxes in it that should have contained specialist bolts.

 

I accept that there are con artists falsely claiming they haven't received items but there are also those of us who have genuinely not received.  

Message 357 of 1,017
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Royal Mail.......lost items!!!!!

Hi , I have had two orders from ebay which have gone missing in the past few months , I have never had a issue until the past few months but it does seem to be a increasing problem, I have been so concerned about it I have rang the post office to inform them of the problem.
Message 358 of 1,017
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Royal Mail.......lost items!!!!!

I would just like to say that not everyone is out for a freebie as you put it, I have had two parcels go missing from ebay in the past few months both of them were christmas presents and because I had to wait a length of time before it was sorted 2 people went without presents.as I have said not everyone is out for a freebie.
Message 359 of 1,017
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Royal Mail.......lost items!!!!!

Same here missing item from china I never got it I offered to repay if it turned up but nothing has come I ordered it on 10th nov
Message 360 of 1,017
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