User Activity

i appear to have used a guest or other acount to place an order i now want to return it but get this message when i try to view it from the confirmation e mail You can't view these order details. To view this information, you must be logged into the ...
i used a different e mail address to access my e bay account i now want to return the item i have the confirmation e mai but when i click on veiw order i get a banner saying i must be loogen onto the correct account or as a guest to start the process...
i had done this via my acount on pay pal where i could pick up the payment and do a partial refund . i have seen an option on e bay via seller hub, all orders refund , how do i access the seller hub,
i have had an offer of £1.00 max fee from e bay. Item must sell in first listing . Does this apply to any items that have not sold and I could re list them thanks
anybody have any information what system is best pay direct or via paypal especially on low value items