EBay app failed to update

[4444tu]

This week the eBay app failed because my iPhone 7 will not update to ios16.

Why oh why didn't eBay leave a legacy version live so I can continue using the app?

Anyone know if there is any pressure being put to bear or plans for a solution?

I can of course use the website but it looks quite different.

Of course I could go on eBay and purchase an iPhone 8 or newer but that is somewhat counter-intuitive.

[eburtonlab · Accepted solution]

If your operating system does not support the latest version of the eBay app and you cannot update your operating system or use a previous version that is still supported, it should still be possible to use a mobile browser to go to ebay.com or ebay.co.uk and use eBay that way.

If you are using iOS 15, see instructions here for installing a compatible version of the eBay app (link goes to US boards):

https://community.ebay.com/t5/Mobile-Apps/Can-t-log-on-ebay/m-p/34718852/highlight/true#M49153

If eBay browser links are opening in the app automatically, iOS users should be able to tap and hold an eBay browser link and select "don't open in the app" to prevent that from happening. Android users need to go to the device Settings: Apps: eBay: Open by default: Open supported links and select "don't open in the app".

[123-p-hanson]

surprise surprise ebay the only site not only getting rid of its sellers but now getting rid of its buyers i hope you all happy with the way the site is now , only this lot can make such a pigs ear of it ,ah well soon be completely gone ,say another day or 2 

[bojangled]

@4444tu I’ve got an old X still no good for the iOS 17.
Jo

[eburtonlab]

According to a post on the UK community boards, the latest version of the eBay app requires Android 10 or later, or iOS 17 or later.

https://community.ebay.co.uk/t5/Technical-Issues/Pictures-missing-using-APP/m-p/7762881/highlight/tr...

If you cannot upgrade your operating system or find an older version of the app that works with your current operating system, you should still be able to use a browser to go to ebay.co.uk instead.

If eBay browser links are opening in the Android version of the app automatically, you can disable that by going to your device Settings: Apps: eBay: Open by default: Opens supported links and choosing "Don't open in the app". iOS users can tap and hold an eBay browser link and choose "Don't open in the app".

[eburtonlab]

@bojangled 

According to a post on the UK community boards, the latest version of the eBay app requires Android 10 or later, or iOS 17 or later.

https://community.ebay.co.uk/t5/Technical-Issues/Pictures-missing-using-APP/m-p/7762881/highlight/tr...

If you cannot upgrade your operating system or find an older version of the app that works with your current operating system, you should still be able to use a browser to go to ebay.co.uk instead.

If eBay browser links are opening in the Android version of the app automatically, you can disable that by going to your device Settings: Apps: eBay: Open by default: Opens supported links and choosing "Don't open in the app". iOS users can tap and hold an eBay browser link and choose "Don't open in the app".

[bojangled]

@eburtonlab yes I’m aware thank you.

I managed to get an reverse installation of the app on ios16.

Jo

[flaketraverse]

Certainly don't buy an iPhone 8. Mine has the latest compatible software installed, iOS 16. Latest eBay app update requires iOS 17.

[wftsoi]

my iPhone won’t take an upgrade to ios17 so I guess that Im another eBayer of over 20 years that won’t be using the app. Pretty poor of eBay …. 

[eburtonlab]

@wftsoi 

There is another version of the app available for iOS 16 users; see here:

https://community.ebay.com/t5/Mobile-Apps/How-to-update-your-eBay-app/m-p/34920437#M50572

If you cannot upgrade your operating system or find an older version of the app that works with your current operating system, you should still be able to use a browser to go to ebay.co.uk instead.

[mywaruk]

How? I still can't access ebay... this is stupid.

[luggybrown]

Dont have the funds to buy a new i phone that will run ios 17 just for ebay, everything else works fine so unfortunately ebay have now lost another customer who has been buying and selling for over 20 years, get your act together ebay before your gone. 

[tressygirl]

Members have reported that deleting the app and using the browser version works well and is a workaround to try.

@luggybrown 

[luggybrown]

I deleted the ebay app and now i cant get any of the available ebay apps to down load from the app store, where do i find this browser version to try please?

[4444tu]

Just type in www.ebay.co.uk

[luggybrown]

ahh right i have got it now, tried it and it works, its a bit different looking but its working, thankyou for your help

[trewy_5649]

I clicked on your listings just to view and somehow i was able to go straight to eBay app I had to sign back in but it enabled me to use the app and view my history not sure if it will stay working but it does for now.

[genuinegameguru]

It’s been happening for a couple of years now - eBay app updates meant  had to update the OS on my iPad and iPhone - OS updates I may add that were otherwise unnecessary as there were no useful additional features, just silly things for sad power users.

It’s now Feb 2025 and the latest upgrade will not install on my IPhone 7, and the ‘old’ app will no longer work. My iPad DOES work with the upgrade but I’m sure within a few months another pointless ebay app ‘upgrade’ will not be possible.

The worst thing about it is for the last couple of years the eBay app upgrades have not really offered any improvements, in fact usually they’ve caused more problems.

[dpg720uk]

I figured use Google Chrome and launch eBay through that and it works just like the app I hope this may solve the problem for many of us that thought we might need to buy new phones

[j96210]

Google Chrome needs iOS 16 and my phone can’t update to this