Ebay App not working - Android 13!

[mal1858]

Like a lot of folks here, I received a message for Ebay about updating the app, noted it was Android 10 and above went ahead as I'm running Android 13, that was my first mistake.

Ebay app wouldn't update as "This app won't work for your device".

Double-checked Android version, definitely 13 (Screenshot attached).

Logged a call with Ebay support, chased this 3 months later - use a browser!

Ebay via a browser loses some of the functionality, plus it's a PITA having to set reminders so you don't miss items.

Device is a Redmi Note 10T 5G, I'm guessing it could be something to do with the MIUI front end that Xiaomi use but that would mean anyone with a Xiaomi/Redmi phone using MIUI would have this issue?

Anyone else having issues with phones that are >Android 10 but won'

[marco@ebay]

Hi mal1858, thanks for your post.

Do you have a screenshot of the error you get when you try to use or download the app, so I can take a further look for you?

Thank you,

Marco

[mal1858]

Hi Marco

 That's it, won't even try loading 

appreciate any help

Regards

Mal

[mal1858]

Hi Marco,

Forgot to add, I've tried downloading the 6.208 Ebay APK directly to my phone (via Softpedia)  and get the

"This app won't work on your device" message

Regards

Mal

[marco@ebay]

Thanks for your reply, mal1858.

This seems to be a technical issue from our end, so I've just reported that your account is being impacted by this. Once this is resolved, I will post back here to let you know.

Thank you,

Marco

[mrprobinson9000]

Hi Marco I have the same issue with a mi cc9 pro running  MIUI 13.

Assuming from the above this is an app rather than UI problem. Is there a time frame for a fix? Regards Paul 

[marco@ebay]

Thanks for your reply, mrprobinson9000. 

Could you please confirm the full software version number that is running on your phone at the moment? Also, if you have the app installed, please let me know the version of it as well, and if you are just unable to download the app and get the same error as above, let me know and I will see if the  issue is related to our technical problem.

Thank you,

Marco

[mal1858]

Hi Marco

Android Version is 13 TP1A.220624.014

MIUI is 14.0.6

I haven't got the app and I can't install from a downloaded APK, it says
that the app won't work with my phone

Regards
Mal

[marco@ebay]

Thanks for letting me know about your case, mal1858.

I've just reported that for you as well. As advised above, once this is resolved, I will post back here to let you know that it is all good.

Have a good one,

Marco

[mrprobinson9000]

Hi Marco 

I've managed to get it working. 

I had to setup a passkey to use it.

Regards Paul 

[mal1858]

Hi Paul

Did you set up Ebay with a passkey and then try installing the android app? 

Regards

Mal

[marco@ebay]

Thanks for confirming, mrprobinson9000.

If you run into the same issue again, please let me know and I will take a further look for you no problem.

Thank you,

Marco

[mrprobinson9000]

I think I had a version on the phone that stopped working and once I logged in via chrome and setup a passkey I could access it again. I seem to have had a similar issue with the Santander app although I've not yet tried to relog in to that.