App not working - update required

[chrisjo-714]

Just tried opening the app on my android phone and get the message "this version is no longer supported. Please update to the latest version".  Pressing the "update" goes to Google play but the only options are "Uninstall" or "Open" - no option to update. Pressing "Cancel" closes the app.

I suspect they pushed a new version of the app to deal with the changes introduced overnight but something has gone wrong somewhere.

Anyone else got this issue?

[chrisjrecord]

I am having same problem. Cannot use Ebay App on Android phone and will not update software. Ebay can you sort this urgently as losing business

[thischarmingman2013]

They don't care, phone upgrade is what they say

[blowhairstudio]

Well this is absolutely ludicrous and unacceptable. 

As an older eBayer I don’t have a newer phone and have no intention of getting one.

I have been a loyal eBay member for decades with 100% positive feedback on over 2500 reviews. It is outrageous that such bias and prejudice is being subjected upon us.

what should I do now? Start  using Vinted

[myriad*seller]

If you can't or don't want to buy an updated phone then you will have to use the site via www.ebay.co.uk on your mobile browser. eBay won't be rolling the update back to placate people using outdated tech that risks security.

Using older phones does reduce your security online though, so be aware that as your phone goes out of date it increases the chances of you being hacked or having your identity stolen

Second hand phones with newer OS are available cheaply, just search by OS number

[ukretirementsale]

A temporary way round the problem is to use the ebay website www.ebay.co.uk on your mobile or computer browser, enter your login details, click 'My eBay' and access purchases, bids and selling etc. I use it most of the time and only used the app occasionally, should I say, I used to use the app. Please contact ebay for further information and to express your feelings. The more people that do this the better.

We all hope that  ebay will issue a patch for this, as it has caused so many problems. I reckon that 1000s and 1000s of people have been  sent up the creek without a paddle.

[blowhairstudio]

You can get onto your account using google. I just have and have withdrawn all my funds.

if they’re going to play silly buggers then so am I . I’ve heard Vinted is pretty good anyway. Good luck!

[rey.lir.god0kv]

I totally agree with you.no comments from eBay 😡they don’t care 🤷🏻‍♀️ I hope they lose a lot of their customers it’s so unfair.I used to love browsing on eBay app.now it takes twice as long as have to log in .cant be bothered with them now like u I’ve no intentions of buying a new phone when mine is perfectly fine at the moment.I really feel sorry for everyone that’s been affected by this stupid decision.especially small businesses .it’s them that kept eBay going.they should reinstall the old app.I’ve allready started buying things on Amazon and shall consider vinted if I want to sell items .so —yours eBay .😡

Sent from my iPhone

[rey.lir.god0kv]

Good on you ,let’s hope more people do that !😂

Sent from my iPhone

[beno40]

Hi Pro Mentor,

Having this issue with being unable to update the app, issue started a couple of days ago.

My phone is a Samsung S8. Do I have to buy a new phone because of this app update?

[evmacat.tlzjpzo]

Just order from Amazon it's easier

[ukretirementsale]

If you're having problems. Take a deep breath, calm down and read some of the posts. We've all been through it, running around like headless chickens in a flap. Please read the link that tressygirl supplied. It's the announcement that eBay posted. I wish I had read it before trying to update the app for 3-4 hours:

https://community.ebay.co.uk/t5/Announcements/Updating-the-eBay-app-latest-version-guide-supported-o...

[kalahm2]

Please just uninstall ebay app firstly and go shopping as normal with ebay amazon or anythingelse. Regards

[evmacat.tlzjpzo]

Thanks Sherlock

[boyb-7195]

ABSOLUTELY

[boyb-7195]

IN TOTAL AGREEMENT

[boyb-7195]

I personally find it a nuisance to keep logging in especially when bidding
on an item unfortunately I have come to the end of my tether with company's
like Ebay and Meta they are only interested in money and themselves.
Absolutely no notice either.

[ukretirementsale]

You can avoid logging in by saving your details. That's what I do and can't remember the last time I logged in. Different strokes for different folks. I know how you feel though. I use Chrome. I don't know much about

other browsers. I imagine they all have a method of saving login details. It's a way round the current problem.

[boyb-7195]

Tbh I prefer to log out . Thanks

[beno40]

Link no help whatsoever

Just telling me to uninstall then install doesn't work

[ukretirementsale]

The app will only update if you have Android 10 or above, or, iOS 17 or above, it may be possible to upgrade to a version of it on iOS 16. I'm not clear about Apple devices but this is what I read.

If you don't have one of the above platforms, or can't update your device to the minimum requirements, your current options are:

Upgrade your phone.

Use the eBay website www.ebay.co.uk on a mobile phone or computer.

Wait for eBay to issue a patch, which may or may not happen.