App not working - update required

[chrisjo-714]

Just tried opening the app on my android phone and get the message "this version is no longer supported. Please update to the latest version".  Pressing the "update" goes to Google play but the only options are "Uninstall" or "Open" - no option to update. Pressing "Cancel" closes the app.

I suspect they pushed a new version of the app to deal with the changes introduced overnight but something has gone wrong somewhere.

Anyone else got this issue?

[voidchoice]

Why is my device Oukitel C32 not compatible with the Ebay app? Uses android 10. This is absolutely pathetic from Ebay.

[aja24]

I think I may have a solution to this problem.

If you’re buying or selling on eBay, you will no doubt get emails from them containing a link to the item you’re buying or selling.

When you do get an email with the link to your item, click on the item link and it will take you to your item.

As the eBay page opens, you will see the annoying message, ‘Update Required’

DO NOT click ‘EXIT’ button within the ‘Update’ box, but simply go back to your email message and click the same item link and you should be taken to your eBay item minus the ‘Update Required’ message.

It’s not a permanent fix, but it should give you access to the app.

Good luck