App not working - update required

Just tried opening the app on my android phone and get the message "this version is no longer supported. Please update to the latest version".  Pressing the "update" goes to Google play but the only options are "Uninstall" or "Open" - no option to update. Pressing "Cancel" closes the app.

 

I suspect they pushed a new version of the app to deal with the changes introduced overnight but something has gone wrong somewhere.

 

Anyone else got this issue?

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Re: App not working - update required

If you're having problems please read through the thread. We have all been through the same problems and most of the answers are there.

 

I know nothing about Apple Devices but entered a question at Google:

 

What is the minimum ios version for the new ebay app.

 

The AI answer was:

 

AI Overview
 
According to the latest information, the minimum iOS version required to use the new eBay app is iOS 17.0. 
 
Key points:
  • iOS 17.0 or later:
    This is the minimum iOS version needed to download and use the latest version of the eBay app.
  • App Store details:
    If you check the eBay app on the App Store, it will clearly state the requirement for iOS 17.0 or later. 
     
    Google AI is pretty good, most of the time. Not always 100% but I use it a lot, even understanding my poor use of the English language. I also found this post from eBay:
     

     

     
    ‎05-02-2025 12:07 PM

    We regularly update our app with new features and improvements, to provide you with the simplest and most secure experience when shopping and selling via your mobile device. 

     

    As part of our latest update, versions 6.191 and older of the eBay app are no longer supported by devices not using iOS 17 and Android 10. Earlier operating systems date back several years and are now no longer able to support the latest eBay experience.

     

    To update to the latest version of the eBay app, please follow the steps below. If you’re unable to update because your phone is not using iOS 17 and Android 10, you can still continue to use eBay via ebay.co.uk on your mobile or desktop browser.

     

    How to update your eBay app:

     

    iOS: 

     

    1. Delete the eBay app from your phone
    2. Open the iOS App Store
    3. Search for eBay
    4. Install/Update eBay

    If your device has iOS 16 the app store will say you need iOS 17, but it should still download a version to your phone that allows you to keep using eBay via the app.

     

    If you are unable to update to iOS 17 and do not currently have iOS 16, you can continue to use eBay via ebay.co.uk on your mobile or desktop browser.

     
     

 

I have no connection with eBay or work for them, apart from being a customer. If you contact eBay, be firm and express your feelings. Please bear in mind, the people at the other end are employees, just like you and me (until I retired). Please be polite and respectful. You’re more likely to be listened to.
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Re: App not working - update required

I'd like to see a phone that has iOS 17 and Android 10. I think they meant to put 'or' not 'and'.

I have no connection with eBay or work for them, apart from being a customer. If you contact eBay, be firm and express your feelings. Please bear in mind, the people at the other end are employees, just like you and me (until I retired). Please be polite and respectful. You’re more likely to be listened to.
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Re: App not working - update required

No i got rid of the app as it is useless now, just go onto your browser log in but make sure it is up to date first  that is the only way at the moment and better than nothing.

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Re: App not working - update required

I have a Samsung S8 phone which has had the same message.  Does this mean I cant access my ebay account anymore and therefore need a  new phone? 

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Re: App not working - update required


@jackson692 wrote:

I have a Samsung S8 phone which has had the same message.  Does this mean I cant access my ebay account anymore and therefore need a  new phone? 


You can still access eBay via the web browser.

Give me ambiguity or give me something else.
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Re: App not working - update required

I have exactly the same phone.  I feel its a little unfair to penalise people who don't have all the up to date tech! 

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Re: App not working - update required

It probably means you can't use the app anymore on that phone, but you can use the normal site via the browser of your choice. 

If you want to use the app then yes, you may have to upgrade your phone.

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Re: App not working - update required

Please read post 221. Most of your answers are there.

I have no connection with eBay or work for them, apart from being a customer. If you contact eBay, be firm and express your feelings. Please bear in mind, the people at the other end are employees, just like you and me (until I retired). Please be polite and respectful. You’re more likely to be listened to.
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Re: App not working - update required

You need to access via the internet...you cant have the app anymore if you
dont have version 10 or above re your phone...can someone not close this
feed so no more posts are put on
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Yes the whole of the UK are having this issue no matter if you've got android or smart iPhone I'm locked out of my shop on ebay and have purchases to pay for now I'm going to get strikes for not paying 

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Re: App not working - update required

Do you know which version of operating system you have?

 

You can still access the eBay website www.ebay.co.uk on a mobile or computer and use your login information, then click 'my ebay'. This should show all purchases, bids and sales etc.

I have no connection with eBay or work for them, apart from being a customer. If you contact eBay, be firm and express your feelings. Please bear in mind, the people at the other end are employees, just like you and me (until I retired). Please be polite and respectful. You’re more likely to be listened to.
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It's so frustrating as my phone is fine!
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I can imagine. In the last day my mother can no longer access YouTube app via her tablet, browser only now, so some serious stuff is happening in the background out there.

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Hi there. Yes mine is OS 10 and it does the same thing saying 'not available in your region.' could you please have a look. Many thanks. 

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Why  have the idiot's done this? Why should I have to buy a newer 'phone?...

I spent a lot of money on eBay? 

.

..

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Re: App not working - update required

Please accept my apologies tressygirl. I was just looking through the thread again and noticed you had already posted a link to the eBay announcement I stumbled across and posted partially. I was trying to get up to speed on Apple devices at the time. I have calmed down a bit now, after the initial shock of not being able to update the app. I must have missed your link in the panic. Linking to their message is a much better idea. It includes all their graphics, which my copy and paste method missed. Let's hope eBay fix this. I'm not buying a new phone, until my battery doesn't hold charge any more. There seems to be a lot of others that feel the same. I hardly used the app anyway. The website is more my cup of tea. Thank you for all your good advice. 

I have no connection with eBay or work for them, apart from being a customer. If you contact eBay, be firm and express your feelings. Please bear in mind, the people at the other end are employees, just like you and me (until I retired). Please be polite and respectful. You’re more likely to be listened to.
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Re: App not working - update required

Yep same can't reload or reinstall new update does this mean new phone needed 

 

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Re: App not working - update required

Do you know which version of operating system you have?

 

You can still access the eBay website www.ebay.co.uk on a mobile or computer and use your login information, then click 'my ebay'. This should show all purchases, bids and sales etc.

I have no connection with eBay or work for them, apart from being a customer. If you contact eBay, be firm and express your feelings. Please bear in mind, the people at the other end are employees, just like you and me (until I retired). Please be polite and respectful. You’re more likely to be listened to.
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Re: App not working - update required

And that is going to be a HUGE challenge to eBay surviving this jaunt into the land of Harrods shoppers… whom last I checked, only sold their cheating partners Porches & Ferrari’s and don’t actually buy anything from eBay!

 

Thinking of jumping ship after 23 years and going to Gumtree! That’s what I think of the eBay Management team, if they care so little for my green philosophy, if my phone ain’t broke, keep using it. eBay is only a bidding site, it’s not Harrods, it does not need IOS 17 or Android 10 to deliver its App service! Idiots!

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Re: App not working - update required

Same problem for me on Samsung Galaxy S8.  Uninstalled and tried to reinstall but still getting the same message.  Annoying.

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