Why is someone allowed to leave negative feedback after they have lost a case against you?

[raycarp.0646]

I had a situation where a buyer claimed they had not received an item and raised a case against me, claiming that they had received a damaged envelope. I send them video proof of the item being posted and they admitted that I was not at fault and lost their case ( the way the coin was enclosed in cardboard in the envelope meant it was impossible for accidental loss ).  They would not provide evidence for me to claim from Royal Mail and refused to claim themselves. 

They've been allowed to leave negative feedback for me but I can't now leave negative feedback for them to warn other sellers about the theft that took place.

[tressygirl]

Any video evidence is only proof that it was sent,  all sorts could have happened on its journey.

Think you'll find that Royal Mail does not cover you  for coins sent through the post,  unless you take out extra insurance,  the buyer was not in any position to give you any ' evidence' here.,  to help woith any claim.

The only way to remove that feedback was to somehow work things out with the buyer and then send them a feedback revision to complete.

Stating that they ' might be a thief'  has  probably closed that avenue of hope for you.  Notihng in the feedback for eBay to remove either.

[raycarp.0646]

Either Royal Mail staff or the buyer are guilty of theft.

[tressygirl]

I've sold coins in the past I do understand you had good packaging, with cardboard around the coin, however, unless you strapped all sides of the envelope with thick tape it could still have forced its way out of the envelope, the postal services do not handle items with kid gloves.

It is a serious matter accusing anyone of theft, you have to have solid proof not to have a case opened in court against you for libel.

[john1297576]

"not received an item"

I would say that the only reason you won the case was because the buyer opened the wrong case.  If they opened a Not Received case it makes no sense to then say they received an empty envelope. They received something.

The correct case should have been Not as described which you would have lost.

[raycarp.0646]

I agree with you. They said they received an empty envelope but would not send me a photo of what it looked like. The coin was so well packed it could not have fallen out, even if the envelope was badly torn, and so it was fraud or theft. I'd find it hard to understand that a postman would have put an empty and ripped in half envelope through the letterbox without explanation.
My question was around why Ebay allow negative feedback against me but do not allow me to post negative feedback against the buyer.

[1902elder]

It is not possible to leave anything other than positive for a buyer, this has been the case for many years. When it was possible it was often abused by sellers leaving buyers afraid to leave honest feedback even when justified. Don't be tempted to leave a negative under the positive dot, buyer can have it removed and it is a black mark on your acount.

[arkwebus]

You were lucky!  The buyer opened a non-receipt case and - as you could show delivery - lost the case. 

There is absolutely no requirement for the buyer to have sent you any photos.  He should have  opened a "not as described case"  [ordered a coin in an envelope and got an envelope!]. 

Subject to time limits he still can [but I doubt that he will know that]

You then send him a label to return the envelope and on return you refund him.  The process is automatic.  No one says it was your fault or that you did not send it simply that the buyer is entitled to a refund.

This is what Royal Mail says about sending coins:

If you’re sending valuables, money or jewellery in the post, you should use Royal Mail Special Delivery Guaranteed®. This lets you to claim compensation if the post is lost or damaged. Valuables sent using any other service aren't eligible for compensation.

@raycarp.0646 

[collectorsparadise_2]

Hi unless you have a tracking number royal mail wont sort a claim

if you sent it recordered you can print out a claims form from their website

I send everything from all my accounts recorded now or print ebay lables that are trackable if its low value stuff . if high value stick with royal mail

I had a chap keep the expensive contents and send me back an embty box recordered I had to get the police involved as ebay said it had been returned

also be on the lookout for scamers with 0 feedback making offers, they are getting more frequent

I had one today asking to text them or email about an item ,always look at their feedback it will tell you when the account was opened let the offer run , dont even decline it

if your ever unsure google the telephone number

[red_magpie]

EBay doesn't accept video proof of posting - or any proof of posting. They require tracking proof of delivery.

Anyway, if eBay found in your favour you are entitled to have the negative feedback removed. If it doesn't happen automatically, you can phone customer support to ask for it to be removed - if you can get through to them!

[raycarp.0646]

I contacted Ebay and they won;t remove the feedback despite me winning the case ( see below )

From: kingwoodford
On: 2020-04-11 08:15:35-0700
For the item: (143533442140) Shiny 50p Coin 2012 London Olympics Wrestling FREEPOST

We’ve looked carefully at this feedback and see that it doesn’t qualify for removal.

Feedback is a way to let our members share their experiences with other members. Feedback that breaches the feedback policy may be removed by eBay. We won't remove feedback on the grounds that a seller believes a comment is untrue or undeserved.

While feedback doesn’t affect your seller performance metrics, we understand that positive feedback is important to you. You can try to resolve the situation by asking the buyer to revise their feedback. It’s important to resolve their concerns before asking about feedback revision.

If your feedback revision request is unsuccessful, you can reply to your buyer in the Feedback forum. Other buyers will be able to see your reply, giving you the opportunity to tell your side of the story.