Why is someone allowed to leave negative feedback after they have lost a case against you?

[raycarp.0646]

I had a situation where a buyer claimed they had not received an item and raised a case against me, claiming that they had received a damaged envelope. I send them video proof of the item being posted and they admitted that I was not at fault and lost their case ( the way the coin was enclosed in cardboard in the envelope meant it was impossible for accidental loss ).  They would not provide evidence for me to claim from Royal Mail and refused to claim themselves. 

They've been allowed to leave negative feedback for me but I can't now leave negative feedback for them to warn other sellers about the theft that took place.

[red_magpie]

EBay doesn't accept video proof of posting - or any proof of posting. They require tracking proof of delivery.

Anyway, if eBay found in your favour you are entitled to have the negative feedback removed. If it doesn't happen automatically, you can phone customer support to ask for it to be removed - if you can get through to them!

[raycarp.0646]

I contacted Ebay and they won;t remove the feedback despite me winning the case ( see below )

From: kingwoodford
On: 2020-04-11 08:15:35-0700
For the item: (143533442140) Shiny 50p Coin 2012 London Olympics Wrestling FREEPOST

We’ve looked carefully at this feedback and see that it doesn’t qualify for removal.

Feedback is a way to let our members share their experiences with other members. Feedback that breaches the feedback policy may be removed by eBay. We won't remove feedback on the grounds that a seller believes a comment is untrue or undeserved.

While feedback doesn’t affect your seller performance metrics, we understand that positive feedback is important to you. You can try to resolve the situation by asking the buyer to revise their feedback. It’s important to resolve their concerns before asking about feedback revision.

If your feedback revision request is unsuccessful, you can reply to your buyer in the Feedback forum. Other buyers will be able to see your reply, giving you the opportunity to tell your side of the story.