20-04-2020 4:52 PM
I had a situation where a buyer claimed they had not received an item and raised a case against me, claiming that they had received a damaged envelope. I send them video proof of the item being posted and they admitted that I was not at fault and lost their case ( the way the coin was enclosed in cardboard in the envelope meant it was impossible for accidental loss ). They would not provide evidence for me to claim from Royal Mail and refused to claim themselves.
They've been allowed to leave negative feedback for me but I can't now leave negative feedback for them to warn other sellers about the theft that took place.
"not received an item"
I would say that the only reason you won the case was because the buyer opened the wrong case. If they opened a Not Received case it makes no sense to then say they received an empty envelope. They received something.
The correct case should have been Not as described which you would have lost.
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