Why is someone allowed to leave negative feedback after they have lost a case against you?

[raycarp.0646]

I had a situation where a buyer claimed they had not received an item and raised a case against me, claiming that they had received a damaged envelope. I send them video proof of the item being posted and they admitted that I was not at fault and lost their case ( the way the coin was enclosed in cardboard in the envelope meant it was impossible for accidental loss ).  They would not provide evidence for me to claim from Royal Mail and refused to claim themselves. 

They've been allowed to leave negative feedback for me but I can't now leave negative feedback for them to warn other sellers about the theft that took place.

[tressygirl]

Any video evidence is only proof that it was sent,  all sorts could have happened on its journey.

Think you'll find that Royal Mail does not cover you  for coins sent through the post,  unless you take out extra insurance,  the buyer was not in any position to give you any ' evidence' here.,  to help woith any claim.

The only way to remove that feedback was to somehow work things out with the buyer and then send them a feedback revision to complete.

Stating that they ' might be a thief'  has  probably closed that avenue of hope for you.  Notihng in the feedback for eBay to remove either.

[raycarp.0646]

Either Royal Mail staff or the buyer are guilty of theft.

[tressygirl]

I've sold coins in the past I do understand you had good packaging, with cardboard around the coin, however, unless you strapped all sides of the envelope with thick tape it could still have forced its way out of the envelope, the postal services do not handle items with kid gloves.

It is a serious matter accusing anyone of theft, you have to have solid proof not to have a case opened in court against you for libel.