Is it me or U K Customs office is racist and outdated!

[santamonicajeweler]

I used few shipping methods and Royal Mail seems to be the better option so far but Customs office's attitude need to be updated. It is unusual to have this many government officials to be ignorant, of their owns laws, at times! Why are they talking down to foreigners?! 

Forget about bending a knee in football games, you guys, need to change your official's attitude. Complains need to come within, no one could change anything by complaining from out of U K.  

I notice, when in a group mail, U K Custom, always ignores the person in foreign country, with no exceptions. That's racist you guys. You can't do that!  When in group email, you need to confront your government agents. Let them know, they should correct themselves. My dear U K community, universe is moving, you need to move with it. Confronting a government official is not a sin anymore. It's a good thing, it's a right thing to do if you see an obvious problem.    

[santamonicajeweler]

Hi,

You are wrong! There are many things wrong on your post.It's okay. Let me correct you. 

-Package is responsibility of Seller till delivery, under eBay's MBG(Money Back Guarantee). If you don't want to get Charge Back, you better make sure your package is delivered. Tracking is needed on all packages as proof of delivery. 

- Custom charges could be paid either by sender or receiver on all packages sent to U K. So, either party could pay.

- I see; your conclusion is tainted by wrong information and wrong solution has been praised by many 

- You are misinforming the community on GSP program. That's the only way Seller's involvement finalizes when package is signed off at GSP collection center. Once package arrives at the center, Seller is guaranteed founds. What happens after that point has nothing to do with Sellers. Codes and all information including extra packing is provided by GSP. GSP insures the package for missing or damage as well. 

-eBay is a selling platform. eBay is a tool which connects Sellers to Buyers. Buyers come here to buy items and the services are all up to eBay and Sellers. There are variety of approaches. 

- Over Charging by U K Customs is so common that there are thousands of Civil Law Suits filed here in States against the carriers. A government entity can not be sued but private carriers could be, under U S laws.

You don't need to type in all caps. I hear you. You are spreading misinformation. I buy and sell from U K all the time for many years. I keep myself informed to provide the best and least expensive service for my clients. Make a Buyer happy, even if it will be the last item they Buy from you. I wouldn't shrug my shoulders for nothing! 

[santamonicajeweler]

Royal Mail is private now.  I didn't know that. They're are doing much better job than UPS, Fedex, DHL ... and other international shipping services. 

I am a simple man, 'man in authority' means the person who decides how much charge goes on a package. Mostly mechanized now but itemization is still done by human!   

[santamonicajeweler]

Okay, point taken.

Next time dealing with U K Custom, ask for proper paperwork, please, and don't leave them alone until you have it. This might protrude a habit for them. They might continue doing this regularly. 

Thanks    

[*knight-rider*]

`Next time dealing with U K Custom, ask for proper paperwork, please, and don't leave them alone until you have it. `

Thankfully, i don`t have to deal with them! i`m only a private seller who doesn`t ship abroad and because of the silly import duties etc, i no longer buy from the states either, which is a shame.

My advice given the issues you are talking about, is to do the same and not ship outside the states and given the population of the u.s is something like 350 million, your not short of customers 🙂

[santamonicajeweler]

You're absolutely right. That's a good advice. I need to focus on the more populated customer base, for sure. 

[*knight-rider*]

i`m always right, even when i`m wrong 😂😂😂

Besides, the way this planets going, there`ll be nobody to sell to soon anyway!

[pixiesen2012]

the capitals at the end were accidental, I used caps for GSP and forgot to remove the caps lock

if a buyer refuses to pay the customs charges they lose the right to  a refund,

so sellers do not have to get involved in paying customs charges

if a seller doesn't put the correct code on a GSP package it can cause problems at the GSP centre

  only UK citizens are charged UK customs fees when they import items into the UK, so what have law suits in America against American carriers got to do with UK customs charges?

customs charges are set according to the declared value and item description given by the seller on the customs declaration form, so, if the SELLER fills this in incorrectly the buyer will be charged incorrectly.

you still haven't given an example of what has happened to you and what you are actually complaining about!

[santamonicajeweler]

I won't know, how you could go for a whole paragraph in Caps without knowing you're doing so. You are all wrong about GSP, anyway! I explained it all.  🙂

If the Buyer refuses the package, then Seller has lost a sale. What good is that?!  Oh, Seller could have the item back! Okay, but Seller has lost time and opportunities. It's a total loss. By the way, a Return package loses insurance coverage if original insurance coverage is obtained from a third party. 

Note; in most of the cases, it's cost effective to buy insurance from third party, specially, in high value packages.

Sellers have an option not to get involved in Custom fees. Depending on value of the item, Custom fees is the most important part of a deal and almost all the times, appears as first question in Buyer Inquiries from U K. 

I wouldn't know if my Buyer in U K is a 'U K Citizen' or not, that's a very racist approach. I am sure, you meant; U K residents and all Package Receivers in U K, are liable for Custom Fees. Simply put; ' Receiver is liable for Custom Fees'. Anyway; 

All carriers charge for their Custom Fee collection and handling. Once they collect money for a service, they become legally liable.  They are the acting agents on behalf of Sender. Even if Receiver pays the Custom fees, a lawsuit could be initiated by Sender once a request is obtained from the Receiver on negligence of service provider. All overcharges are liability of the agent or service provider. 

Sure, you're absolutely right, Seller is the responsible party  for the Custom Fees. Sellers/Senders should get themselves familiar with Custom laws and fee collection before attempting to argue the merits.  That should be the golden rule of every business; if you don't know how to do it, don't attempt! 

I have given an example, unfortunately you've missed it. It's Message 12 of 27 😃

I know, too much going on here