complaints

[james56038]

How do I make a complaint to eBay?

[elitegiftsltd]

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@papso22 wrote:

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@a_good_night_in wrote:

Complaint Email: support@ebay.co.uk Get verified information about eBay complaints email & Phone number. If you need to make a complaint to the eBay, call 0345 355 3229. If you wish to take matters further, a range of contact options are shown on the website. Call the eBay complaints line on 0345 355 3229.

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Do you have first hand experience of that email or phone number actually working? EBay have not answered any phones since the pandemic began,  to my knowledge.  

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Yes, have called them several times during the pandemic. On whatever number they gave me to ring. 

And got answers. 

Last time probably about 5 months ago. 

I've been offered online chat several times but I despise that as a method of customer support. 

I won't use it while there is any other way. 

[elitegiftsltd]

Just clicked through on contact us, selecting at random for options, got an option to have them call me.

Not clicked it as I don't want a phone call. 

There's also an email option for hard of hearing / visually impaired. 

Hmmm... wonder if the contact options vary between seller account types. Any private seller / basic shop business seller want to check options they have under contact us? 

[pink_powder_puff]

If they make mistakes and you can't get redress through customer service channels then they should have a complaints procedure. They profit from our sales. Ebay isn't a charity. It's a business. 

[james56038]

I don't need to tell you my business, thank you.  I asked if there was a complaints department.

[james56038]

Lucky you.  

[papso22]

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@james56038 wrote:

I don't need to tell you my business, thank you.  I asked if there was a complaints department.

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Actually you didn't, you asked how to make a complaint.  However, if you are just going to be rude to people who might be able to save you a great deal of time,  good luck with your complaint.

[amy@ebay]

Hi @james56038,

Thanks for your post. I would be happy to help. If you would like to DM me directly, we can discuss this further. 

Thank you,
Amy

[james56038]

Sent from the all-new AOL app for iOS

[james56038]

Sorry, I didn't think I was being rude.  I do think you are though.

[james56038]

Are you from eBay?

[amy@ebay]

Hi @james56038,

Yes, I am an eBay employee. 

Thank you,
Amy

[james56038]

Thanks Amy.  Why is it so hard for me to find someone at eBay to speak to and resolve my complaint?

[papso22]

Amy has told you she works for eBay and invited you to direct message her with your issue.  Just do it. 

[james56038]

How?

[james56038]

One of the things I'll be complaining about is that if you have an issue eBay seems to direct you here where you get **bleep** like you being unhelpful, sarcastic and rude to anyone that doesn't understand eBay.  It's a **bleep** system.

[choppertvrepairs]

So all the people that try to say e bay staff dont look on the forum is just another pack of lies then  ?

[johnwash1]

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@james56038 wrote:

How?

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Click on her name in her reply to you.  That takes you to a page where you can compose and send a message to her.

[amy@ebay]

Hey, 

My private messages are now closed. Please do tag me on the boards if you need anything though and I would be more than happy to assist you here. 

Thank you,

Amy

[pixiesen2012]

it's only recently that they have allocated dedicted staff to interact on the boards

[stevest3v3]

I spent several hours yesterday speaking to various  ebay representavices. Each said Ebay do not provide a means to complain other than you can use the feedback page: "Tell us what you think" (this only allows up to 500 characters) and you will not get a reply to the communication.

There is an email address which is    PaymentsinfoUnitedKingdom@ebay.co.uk         

This is hidden with the current Terms of Conditions / User Agreement however if you write (as I did) the messages bounce back as 'undeliverable'.  

In truth, ebay do not have a Complaints Procedure or decline to let customers know what it is. Basically, every avenue for complaints leads back to "Go back to start do not pass Go!'