Seller News: May 2025
Catch up on the latest updates focusing on trust and optimisation.
Forum Posts
Updating the eBay app: latest version guide, supported operating systems & troubleshooting tips
We regularly update our app with new features and improvements, to provide you with the simplest and most secure experience when shopping and selling via your mobile device. As part of our latest update, versions 6.191 and older of the eBay app are n...
eBay app not working android 14
Hi there, I've recently upgraded to a new phone, and the eBay app isn't working correctly (see screenshot) I have tried the following, with no success:- clear cache- clear data - uninstall app- restart phone- reinstall app- checking for updates I am ...
Unable to list / revise / sell similar etc
Is anyone having the same problem as myself - since friday morning - unable to list items , cant revise and tried clicking sell similar on my old sold items but that doesnt work either. Spoke to 2 ebay agents via chat and couldnt get any sense out of...
Buyer received item but tracking not updated
Hello, so in short the buyer has received the item and even left a positive feedback, but the tracking system says that it's still in transit, what do I do?
Printing Messages
Has anyone the foggiest idea how to? Not the rest of the stuff on the page, just the messages. All that effort wasted ruining the look and usability of a perfectly good messaging system and eBay can't even provide a print friendly version...
eBay App Showed Wrong Collection Location
Hi, I listed a large/heavy item for collection only. A buyer made me an offer which I accepted. When they paid I sent my full adress. So then they say that they thought I was in Wrexham (North Wales). I live in a town in Wiltshire so very bizarre! Th...
global shipping programme marking orders as dispatched.
hoping someone can help me. when i get a multiple order for the gsp i cannot mark as dispatched after i have posted. i dont have a problem with domestic sales or even single orders with gsp. i sent this by royal mail using stamps.
Resolved! feedback shown on website different to feedback on app
Has anyone noticed that the feedback for sellers that they leave on the website appears exactly as they have written it but on the app it is somebody elses words completely. Whereas one may leave honest but perhaps mildly critical comments on the web...
Resolved! Why is this appearing on my listings?
I was just going through my active listings, I did about 10 last night and when I checked them today I noticed that most of them had 'International Postage' at the top. All my listings are for the UK only and I selected Royal Mail 48 for all of them ...
Have security code to verify
Who do I call from UK to mention a security code
Add to wish list icon disappeared, What’s happened?
Why has my add to wish list icon disappeared? Tried to delete some of wish list but makes no difference to adding an item. What's gone wrong ?
Item broken and delivery dispatch date glitch
So I'm getting frustrated. I have just found out that I have refunded someone who claimed to have his item broken but have seen the same broken screen glitch on the internet and now I have dispatched an item since the 31st of October but the deliver ...
Listing
Why can i not list any items for sale??
The connection for this site is not secure
Hi there, Can anyone help please, I'm having a huge amount of trouble connecting to and staying connected to ebay to process my orders, I keep getting the message "The connection for this site is not secure" ERR_SSL_PROTOCOL_ERROR, ive tried Edge and...
Traffic data Incorrect
Since moving over to the new traffic page, this is all i get for my traffic for today which is showing as 0 impressions and 0 views.. yesterdays figures also dont match the sales we had either so there is something wrong.. i cant check if we are gett...
Folders in messaging area
I created a few folders in the messaging areas some time back. I can't seem to find them any more I have some important information in them can anyone help in telling me how to find the.
