Your app keeps freezing

[milo**1961]

Your app keeps freezing ive done everything ygats been asked and its still tge same 

[kat@ebay]

Hi @milo**1961 ,

Thank you for your post.

Try force stopping the app

1. Open your device's Settings app.
2. Find Apps or Application manager (depending on your device, this may be different, possibly under "more" settings).
3. Select the eBay app from the list.
4. Tap Force Stop.

Check that the app is up to date and if possible try uninstalling and reinstalling it

Check for App Updates

1. Open the Play Store app.
2. At the top left, tap Menu ☰.
3. Tap My apps & games.
4. Apps with available updates are labelled "Update."
5. If an update is available, tap the eBay app and then Update.

Uninstall/Reinstall the App

1. Tap the Apps button
2. Touch & hold the eBay app.
3. Drag the app to Uninstall at the top of the screen.
4. Open the Play Store app.
5. Tap Menu ☰, then go to My Apps and games and tap All.
6. Tap the eBay app.
7. Tap Install or Enable.

Thank you,

Kat

[milo**1961]

Yes done all the above still the same if I go on my watch list and only touch to scroll it freezes all other apps work fine
Sent from my iPhone

[kat@ebay]

Hi @milo**1961 ,

Thank you for your reply.

If the app works initially before you go to the watchlist there is an option to report this issue through the app. When you open the app, shake your phone and it should give an option to report a technical problem.  ( to have this turned on, go to settings within the app>support>shake to report.

As a workaround you can try logging into your account through a mobile browser or through a desktop/laptop.

Thank you,

Kat