eBay

yvoh51 · ‎05-09-2024

I posted the issue I have below a few days ago but I simply cannot get anywhere. Today I received another email from Global Collections requesting I pay the £6.00. I have had another online chat (this is the 7th in the last few weeks). This time I was told to change my preferred payment for selling costs from card to bank account. I did this but still no joy. I am at my wits end as to what to do and can't seem to get any help anywhere,

.""In July I sold an item for £6.00 which which arrived broken. I agreed to refund buyer but for some reason was unable too. I did an online chat and eBay refunded buyer on my behalf. Since then I have had all sorts of problems trying to pay eBay this £6.00 outstanding amount. I have done numerous online chats in which I'm told it will be escalated but I never here anything back. My account is telling me to add a card for costs but I already have a bank account linked for payments and a card for costs. I have now deleted and registered my card details around 20 times but am still unable to pay this £6.00. It is very frustrating, can anyone help. ""

chevvy606 · ‎15-11-2024

I have same problem, I have paid Ebay seller fees for a private sale but Ebay keep asking me for a screen shot of it, sick to death of my account being restricted

yvoh51 · ‎15-11-2024

This is a nightmare. I never got any proper resolution, I just went round and round in circles. In the end eBay blamed my banks security system and the only way it was resolved was when I made another sale and EBay recouped their fees from that. So now I no longer sell on EBay it’s too much hassle when there’s a problem. I hope you get some resolution.
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jayrichoxxx · ‎08-01-2025

I'm having sane issue, spoke to then 5 times at least

It let's me click pay now, then when I click make payment it sometimes highlights great and other times I click it and it does nothing, updated my payment methods to account etc, still no joy

Yes pisxxing me off! Getting messages now saying debt collectors are coming around

jayrichoxxx · ‎08-01-2025

Highlighted in "grey" sorry not "great"

yvoh51 · ‎08-01-2025

Hi I’m sorry to hear you are having problems. I don’t know if this is any good to you but when I was having problems I found this email address and although they never resolved my issue they were as helpful as they could be, better than the online chat anyway. Hope this helps customerhelp_uk@ebay.com

jayrichoxxx · ‎08-01-2025

Hi yes
I emailed them before new year and heard nothing, i will try again actually, iv just emailed the community one too, waiting for response.

Much appreciated for the reply and help
Thanks

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yvoh51 · ‎08-01-2025

Sorry to hear that, I always got a quick reply so yes maybe try again. Although my issue with paying fees was never resolved, it was sorted the next time I made a sale and I paid the fees from eBay funds. I hope you get it sorted, sorry I couldn’t be more help. It is very frustrating, I sympathise.

jayrichoxxx · ‎08-01-2025

I have a vehicle for sale at the moment and it says cash on collection, to be honest I might change the payment preference now you mention it to pay via Ebay once it's sold, like you say hopefully I can Go down the same path as you and do it that way, because I cant see them resolving this

Brill
Take care 👍🏼
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