No longer receiving email notifications from community posts I am subscribed to

[ett1954]

Suddenly stopped receiving email notifications on community posts I was subscribed to around 9pm on Tuesday night.

Anyone else experienced this or any ideas as to what the issue could be?

[tressygirl]

Yep, me too and others have experienced this.

Perhaps dave@ebay  or marco@ebay  can help us here ?

Thank you !

[ett1954]

Thanks for confirming it is not just me.

Irritating, as I have to keep coming to the boards to check; normally the emails allow me to keep abreast of what is going on as threads are updated.

[tressygirl]

Nope,  definitely not just you, and yes frustrating, as there is no way to find out,  if you come back to the forum to see if someone perhaps has come back and needs further assistance, without trawling through pages.

Usually with glitches it ' repairs' itself within a reasonable time,  this one is becoming just a few days too Long, still there !

Annoying .

@ett1954 

[ett1954]

@tressygirl   Did you ever get your email notifications back? 

I am still receiving nothing - not even to more recent posts I have initiated.  Its becoming a PITA trying to keep track of everything.

[tressygirl]

Nope !  De Nada.  Nothing.  @ett1954 

dave@ebay  is there any update on this?  As you can see we all,  are experiencing this, and it does make it hard,  well nigh on impossible to keep track,   especially if a poster comes back with another question, they must think we're rude not replying.

[dave@ebay]

Hi all,

I'm still looking into this one. Ive added the examples here to the report and Ill come back here with an update as soon as I have something.

Thanks,

Dave

[ett1954]

dave@ebay  Is there any update yet on this issue?  It is now more than 3 weeks since your post above indicating that you will update.  Still no notifications coming through.

@tressygirl  Did you ever get your notifications back?

[tressygirl]

Hi @ett1954 

Nope,  still no notifications.

So frustrating,  I'm not able to follow up on threads where need be,   or answer any follow up questions,  unless I spend an age and a day trawling through all posts to find them.

[knit-in-styles]

Now 4th May and still no email notifications.

[ett1954]

I am beginning to wonder whether this is intentional.  When these notifications went down the boards, especially the selling boards, were very active with many of the posts displaying negativity to eBay.  Since this they have been noticeably quieter.

As the boards are run by Khoros, presumably on a service contract with eBay, you would think it would have been brought to their attention and quickly fixed to satisfy eBay, their customer. ..... or maybe they use the same programmers 🤔

The fact that this was initially raised with Dave and Marco by @tressygirl  , an experienced mentor, you would also expect that there would have been some feedback other than a perfunctory response a month ago.  It has now been more than 6 weeks since it was initially brought to eBay's attention.

Just another confirmation that eBay's paying customers are still considered "noise".

[plum993]

The issue is still being looked into,as if seems the error is with Khorus,and they have identified the technical issue in part,so hopefully the issue if fully sorted soon enough.

It doesn't work for me either and have recently pushed ebay for updates. 

[ett1954]

Suddenly started receiving them again at 02:00 this morning.

@tressygirl  how about you?

[tressygirl]

Morning @ett1954 

I tried to find you this morning to send you a message that it's all back and running and couldn't find you.

Yep,  I sent a message in the mentors lounge,  as I'm quite an early bird,  that mine appeared around 5.30 a.m. this morning.

Gave me quite a surprise that I was receiving a message so early in the morn,  had to read it twice to realise what it was,  quite forgot what those messages looked like !

Think everyone is much happier to see this back,  the little  auto bot who worked it out should get a reward !

[knit-in-styles]

Whopeee yes I got notifications of replies to this thread! That was a quick fix......not!!

[tressygirl]

Good Morning dave@ebay  I was not inferring you were the auto bot restoring this issue,  but if it was your magic touch,  then a big thanks,  it's just such a help, !

As you can see many Happy Peeps here today.

Glorious sunshine outside too ,  great start to the day !

[dave@ebay]

Hi All,

Just a quick one on this.

This fix isn't fully rolled out so you might not get all notifications yet. It shouldnt be too much longer till its fully active. 

Thanks,

Dave

[plum993]

Just this minute started receiving the  notifications myself,and glad it's been sorted for the most part 😊

[dave@ebay]

Hi @tressygirl 

This is now fully rolled out but it may take a few hours for it to fully replicate across the system. It should back to normal by tomorrow morning but let me know if you're still seeing any more examples and Ill have it looked into.  

Thanks,

Dave

[tressygirl]

Thanks dave@ebay   happy to reassure others now,   as I'm sure there'll be more posts re this later today,  thats it is just a  temproary technical issue, all in hand,  and nowt to worry about !