I have a Pashley ladies bike

[666edd]

Too large to post so wanted “Pick up only” but the people at EBay decided not to allow this and put a postage charge implying that I would post item. And now I’ve been paid but need to send bike to the north of Scotland 🧐 please advise as it’s impossible to speak to a human at EBay 

[**peaseblossom**]

You can issue a cancellation via the dropdown menu for the item on your orders page.   Use the reason "Something wrong with buyer's address", ie. too far away to collect.    The refund will be issued in the process.

If you relist it be sure to remove the postage option and leave collection only during the listing process.

[tressygirl]

No point contacting eBay as they will just see your listing does have an alternative to collection , that is,  a £25 postage charge.

I have found of late when listing or relisting,  to double,  double check that postage option box as I too have had  it jump sometimes from Postage only,   to Postage AND collection in person.

All I can suggest , is to message the buyer explain there was an error / fault in listing,   the item has only to be a Collection item.

Hopefully they will understand,  and you can cancel the order citing ....Problem with Buyer's address.  This will fully refund the buyer and your seller performance will not be affected.

If you do then relist the bike, as said,  do a double check that the box for postage selected is Collection ONLY.

@666edd