How to unlink my old lost Nectar card and link my new one?

[sa_667772]

I have a new Nectar card that replaced my old one and would like to unlink my old card from eBay and link my new card.

Visiting this page:

https://www.ebay.co.uk/nectar/home

produces a page with a red banner across the top with the message: "Your Nectar account has been temporarily disabled. We cannot show you your points balance and account information. Contact Nectar Customer Support".

I contacted Nectar support who told me to contact eBay support.

There is no option that I can see to unlink my old card.

Please help.

[1-2sell2u]

No, still displays the old card ending 012 and can't delete it. When I try to enter the new one it states that the account is now locked.

Regards,

Eric

[dave@ebay]

Hi @1-2sell2u 

Ive escalated this to be reviewed. Ill come back to you as soon as I have an update. 

Thanks,

Dave

[dave@ebay]

Hi @1-2sell2u 

The guys checked your account and it looks like you were able to add the new card so they didn't take any action. 

Thanks,

Dave

[nealeysi]

I am getting the red banner saying that my nectar account has been temporarily disabled after I lost my card. I have my new card now to swap over. 

[dave@ebay]

Hi @nealeysi 

Ill ask our Nectar team to manually remove the card for you. 

I'll let you know as soon as its done.

Thanks,

Dave