Custom Lists Broken?

[leonwigg23]

Hi, can anyone tell me if their custom lists functionality is working? As in can you add an item to a custom list? I can no longer add items to my custom lists, trying to see if it's just me or if it's a issue site-wide issue. It hasn't worked on desktop for ages (the options completely disappeared long ago) and now it's stopped working on the app too. I've tried disabling content blockers etc and tried using stock chrome browser (normally using firefox) but it's still the same result, I just can't seem to find any options to add items to lists. 🤷‍

Also I'm on .co.uk but tried .com and seems the same on both.

Thanks in advance.

[eburtonlab]

I seem to be able to add items to my custom lists on ebay.co.uk using the latest version of Firefox on a Windows 10 machine.

Are you seeing the "Add to list" button with the caret to choose custom lists in item listings? I have one newer account where that option does not appear, but in my main account, the option appears and works.

Note that if you add an item to your Watch List and then move it to another list from the Watch List, deleting the item from the Watch List will also delete the item from the custom list. This behavior changed in the last year or so. You can get around it by adding the item to the custom list directly (if that option appears).

[leonwigg23]

Thanks for your reply eburtonlab.

Interesting, I also have a new and an old account.  On desktop on my older 2004 account I do see the  "Add to list" button with the caret, however on my newer account it is not there. What is this voodoo and why would this be? Can anyone shed any light on this and how to make it appear on the newer account? I don't use my older account for buying any-more, and do all my watching and buying on my newer account, so this is hugely inconvenient. Also it was also working on my newer account on the app until recently, (after you added to your watch list a little overlay would pop up asking if you wanted to add to custom list) but alas now that is gone too. I was actually doing most of my browsing on the app because this is where I could use the function with my new account, now that seems to be gone too!

Thanks for the tip on the stuff being deleted depending on how you add it, yes I did notice this before the option disappeared from the app, and did wonder what was going on, that's helped to clarify it. Yes the option is still there (on desktop) (even on my new account) to add something to a custom list from my watch list, however that is beyond infuriatingly inconvenient, I shouldn't have to add an item to my watch list, then go to watch list find the item and add it to a custom list that way, I want to be able to add it to a custom list from the item page. Surely new accounts not having any option to add anything to a custom list from the item page (on ether app or desktop) can't be right!? Adding from the watch list will make watch lists hugely cumbersome, because then you can't delete from the watch list without deleting from the custom list.

[trahe29]

It definitely sounds like an odd and frustrating issue, especially with the inconsistency between your accounts and platforms. The "Add to list" functionality should ideally be available across both older and newer accounts, so it seems like there may be a bug or unintended account-level difference here.

A few suggestions to troubleshoot:

1. Clear Cache and Cookies: Sometimes account issues are browser or app cache-related. Clear both and see if the functionality returns.
2. Try Different Browsers/Devices: Log into your new account on a different browser or device to confirm if it’s platform-specific.
3. Check Account Settings: Verify your account settings on the newer account—sometimes options are toggled off or limited unintentionally.
4. Contact Support: If the problem persists, reaching out to customer support may help, especially since this functionality seems critical to how you organize your lists.

It’s definitely not right that newer accounts lack the "Add to list" option, especially when it was working on the app recently. Pointing this out directly to support might clarify whether it’s a recent update, bug, or an account-specific glitch. I hope you get a resolution soon—managing lists shouldn’t be this cumbersome!