Hi amfsewer, thanks for your post.
If you are doing this from the browser of your iPad, I'd recommend clearing the caches and cookies of the browser, or using a different browser in case you're using Safari. If you are using the app, I'd try deleting and reinstalling the app, and maybe restarting the iPad just in case. Also, I'd recommend adding your new device as a trusted device, you can see how to do that here.
Thank you,
Marco
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