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Hi nat_pol, thanks for your post.
Did you try deleting and reinstalling the app to see if that fixes they issue? If you did, but you are still getting the same error, could you please confirm what device you're using, it's software version, the version of your eBay app and a screenshot of the error, so we can take a further look for you?
Thank you,
Marco
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Hi Marco,
Just checked again after reinstalled the application, same error still pop up when I try to send offers to buyers. I use Samsung galaxy s23 ultra.
Kind regards
Natalja
Hi nat_pol, thanks for your reply.
I've just reported this for you. Once I hear back from the tech team, I will reply here again to let you know.
Thank you,
Marco
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Hi nat_pol, thanks for your reply.
I haven't got any updates on this as of yet, let me follow that up for you, and see what can be done there.
Thank you,
Marco
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Hi nat_pol, thanks for your reply.
They still haven't been able to replicate the issue. When you try to do this from the browser of your phone or compute does it work ok, or it happens with both the app and the browser?
Thank you,
Marco
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Thanks for confirming, nat_pol.
I'll let them know about that, and I will try to get you another update as soon as possible.
Thanks for your patience,
Marco
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Hi nat_pol, thanks for your patience on this.
The tech team haven't been able to replicate this issue, and we haven't received any other reports suggesting the same issue, so the issue might be related to your device, and in that case we wouldn't be able to provide any further assistance, I'm afraid.
Thank you,
Marco
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