App not working

[mngregory]

App not working, says update and won't.  Just stuck in a loop of trying to update and it saying it has the latest version. Whatever you did put it back the way it was 

[63raver]

Still have items in my basket, that I can't pur

[j290365]

Ebay dosent care about there members. This just proves that

Sent from my iPhone

[nickdt83]

It’s all just maddening. I understand that us dinosaurs on anything under iOS 16 are able to use the browser, but it’s a profoundly poor substitute for the app! It’s just not good enough. There’s literally no chance of me buying a new iPhone/iPad just so I can use the eBay app, especially seeing as it’s the only app that so far has this problem. And this browser is like being back in 2008! I’ve got items for sale and don’t get any notifications. Its been like a week now, just make it right.

[davygogs]

Have you read all the posts? There is a workaround mentioned for ios 15. My app has been working fine since yesterday. https://community.ebay.com/t5/Mobile-Apps/App-update-fix-for-ios15-users/td-p/34924192

[nickdt83]

Thanks, but I’ve tried it several times. I’m on iOS 15.8.3, and any time I try those steps, the app just keeps telling me “This version has expired. Please update your app now”. Which obviously I can’t. 

[davygogs]

Yes i had the same on ios 15.8.3, but got it to work following those steps on zafari. I had no luck trying it through Google. Good luck!

[njluxe]

What about those that ARE on 10 & above OS & have uninstalled/reinstalled the app, cleared cache, toggled to allow access to ALL albums & have the latest version?   Yet it still doesn't work like it did post 4th Feb ? Can't find an answer.  I am Android OS14 yet upon listing it shows a choice of 4 albums.  Before this I had access to every album so did many other users who are on iphone or android too .  I think users are sick of updates causing issues & being told its a device issue when it's clearly a technical issue with the  app. This was not happening last week & you've also removed the browse button whee you browse for extra albums in the gallery it's completely vanished! .   Losing lots of users because other platforms are better. Every time there's an update there's a problem that remains unresolved for weeks. Surely a billion $  company should have the best software engineers.  Very frustrating. I can't list on the website either as the photos just flicker.  A full investigation & response would be appreciated by your loyal 15 years + users. Kind regards 

[njluxe]

Totally agree. They blame devices but I'm on Android 2023 Samsung OS14 & the minimum needed for the update is OS10. I'm way above.  As are many other users. Constantly fobbed off. It's the same every time there's a post update issue. 

[kingsman]

And what about the app saying it needs to update on my iPhone 14?

[wiwil.le.i07e2pcc]

Hi I no it's a pain in the butt I found I can get ebay if download it through chrome  but it's still not the same you have to keep logging in ....on the old app it there but it's the message which keep coming up to update  I'm sure eBay just needs to remove the message  to keep us all happy this has been my problem for almost  a month now come and help us all am sure you can understand all our frustration  come on eBay.........Sent from my Galaxy

[shakeyruth]

Thanks Kate. I'm using an older Android phone too and getting same issue. I have no intention of throwing my phone away as it still serves me well and throwing away perfectly good devices is a global problem I'd rather avoid contributing to. Maybe Ebay can embrace the battle against built in obsolescence rather than contributing to it. Your company does, after all, sell a lot of secondhand goods.

[davygogs]

No longer an issue for me as my lovely wife bought me a newer model early birthday prezzie but i`m guessing you all received this update email from Ebay today?

"

Over the last week, you might have had an issue if you’ve tried to access your app, so we wanted to make sure you have all the info you need to get back on eBay. We regularly update our app with new features and improvements, to provide you with the simplest and most secure experience when shopping and selling via your mobile device. It's important that the eBay app is compatible with the latest operating systems, as they bring important security features, bug fixes and help protect your information. As part of our latest update, eBay app versions 6.191 and older (which are compatible with operating systems earlier than iOS 16 and Android 10) are no longer supported.

We're sorry if this has caused you any inconvenience. We’ve provided some information below to get you back on eBay and help you navigate your phone settings and update to the latest version of the eBay app where possible.

If you’re using Apple iOS 17 or Android 10 (or later versions)

If your phone is up to date with Apple (iOS 17 or later) or Android (10 or later) operating systems, head over to your app store to update to the latest version of the eBay app.

If you’re using Apple iOS 16 (or earlier versions)

If your Apple phone is running on iOS 16 or earlier versions, please update to the latest operating system in your phone settings and then update the eBay app in your app store. You can do this by following these steps:

1. Go to your phone settings 2. Select “General” (Apple) or “System” (Android) 3. Select “Software Update” to update your operating system

If you’re on iOS 16 and are unable to update to iOS 17, follow the steps below:

1. Delete the eBay app from your phone 2. Open the iOS App Store 3. Search for eBay 4. Reinstall the eBay app

If your device has iOS 16, the app store may tell you that you need iOS 17, but it should still download a version to your phone that allows you to keep using eBay via the app.

Struggling to update?

If you’re struggling to update to the newest version of the app, it might be that your phone is not compatible with the latest Apple and Android operating systems. If that’s the case, you can continue to use eBay via ebay.co.uk on your mobile or desktop browser.

If you still have questions, our Customer Care team is available to answer any questions 24/7 and can be reached here.

As always, thanks for being a part of the eBay community. The eBay Team

[njluxe]

Thanks for replying.  I think most users in the forums are aware of these announcements but the gallery issue still persists & needs a permanent fix. No amount of uninstall/ reinstalled works. I'm on OS 14 so I'm way above the necessary requirements. There's been other app issues like no postage options since the alleged " simple" update. We all still await a response from Ebay regarding the actual fix . 

[mapadd24]

Waste of time App DOES NOT WORK FULLSTOP. NO longer using eBay plenty
of sites to shop from.

[njluxe]

Agree. I've uninstalled/  reinstalled. All up to date & on OS14.  Been waiting for a fix for nearly 2 weeks.  The announcements buy time whilst Ebay figure it out but there's no timescales. . I still can't list or browse all my galleries.  Postage options still playing up too. The updates don't simplify anything they stop features working 

[shakeyruth]

Hi,



EBay emailed me to basically confirm that older operating systems are not
supported. So, we need to uninstall the app totally from those devices and
just access EBay via website.



So, reading between lines, don't expect them to fix the app - just older
devices no longer can use app and, as long as have app installed, they won't
be able to access EBay because the app "intercepts" online EBay logins on
our device browsers.



C'est la vie!



Cheers,

Ben

[mapadd24]

Well stuff them I not going to waste time bye bye eBay

[njluxe]

This info is completely wrong unless your OS is below 10.  This issue is also now fixed. Just uninstall reinstall.  Go to apps Ebay settings & clear cache. Worked for me & many other users in the forums. It was a known & reported technical issue deapite ebays announcemebt a week ago .  So anyone on devices OS8 & above can follow the above steps without the need to just use the website ! 

[blueskoda34]

No. It's still doing the same, saying the app is not supported.

[leelasback]

How very disappointing 🙃

Mine is a version 9

Oh well bye bye eBay!