Anyone else find the return process glitch on the phone app

[nibiruhub]

I offered a return via my phone on Friday and when selecting to buy the return label I was taken to a screen to complete the return. This closed the return but was not the correct sequence of screens so would catch anyone out. I phoned ebay and they were extremely unhelpful. Lost my item and my money and now have to make an official complaint amd wait for a response before goimg to the financial ombudsman.  Be very careful with the app, I feel I have been stolen from. Customer service confirmed that she revieved many calls about yhe glitch on the day I called. Ebay should own up to the flaws in the system.

[style_wise]

What are the steps to this glitch please, to help other Buyers avoid it?

And have you reported this directly to eBay so the Techies can fix it? 

Selling Hub > ? icon > Report a Technical Problem

Last but not least, depending on the reason for the return you may be able to recover your money by going directly to your payment provider. Buyers have a legal right to pursue a chargeback for 60 days, but many banks extend this to 120 days.