why should i pay return post on an item the customer ordederd by mistake ??

[linjuliaa]

a customer said her neice accidently ordered my item by mistake so why have i just noticed im to be charged £4 for her to return it to me, i have been very nice and replied to her saying 'no problem to return it'..  iv not had ny returns in the past bt did believe if its not the sellers fault the buyer pays return cost ?

[josel_54]

If the object was faulty you are not obligated to pay return postage, unless you offer that within the original listing. All the best in sorting it out!

[linjuliaa]

the object was not faulty, she did not read it properly or take notice of my picture either. she said to me it was amistake and also put on the return reason 'ordered by mistake'

[josel_54]

I would go back to the buyer and say she is “welcome to return it at her cost”, as there was no fault on your part as the seller. Screenshot the email chat for evidence, should she dispute this with PayPal.