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unpaid item - seller refuses to pay
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30-05-2020 11:49 AM
Hello, I have a buyer that will not pay. I opened a case with ebay 20 days ago and nothing has happened. I can request a refund of the seller fee but that seems to be it. Will the sellers communications with me be revewied by ebay and will they suffer any recourse for this?
Chalky
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30-05-2020
12:04 PM
Return to the case and close it as still unpaid otherwise the case will time out without a refund of your selling fee ... the 'buyer' will receive a strike/account defect and neither party can leave any damaging Feedback ... you can then relist.
For collection or delivered items, although you cannot refuse PayPal if a buyer insists (except for Vehicles) ... best to accept Cash only on inspection/collection/delivery = No 21 day Payment holds/Chargebacks/PP fees/risk of later cases for 'not received/damaged' etc.
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