report a buyer before purchase for breaking messaging rules

[spv4u]

Hi

I have a buyer who is constantly being rude and abusive via messaging as I will not accept their offer which is a 3rd of the asking price.

The price is clear on the listing with a lower make offer set but the buyer is no where near that price and has decided to be rude and abusive, it appears there is no way to report buyer behaviour before purchasing.

Any info would be great on how to do this.

[**peaseblossom** · Accepted solution]

Firstly put their ID on your blocked bidder list - here:

http://offer.ebay.co.uk/ws/eBayISAPI.dll?BidderBlockLogin

Then see if you can report them here:

http://ocs.ebay.co.uk/ws/eBayISAPI.dll?ContactUs&wftype=3002

[spv4u · Accepted solution]

Thanks buyer blocked, although reporting via the second link is broken

[**peaseblossom** · Accepted solution]

Could be your browser, it's working on Firefox.

[arkwebus · Accepted solution]

Working on Chrome too

@spv4u

[spv4u · Accepted solution]

I can load the page but error on submission

[spv4u · Accepted solution]

Error message of

We're not able to process your message now.
Please contact eBay Customer Service.

A little bit ironic to be honest 🙂

[arkwebus]

Yes indeed "buy it now" but if you'd take less why not put a lower BIN and no offers.  Even when selling our houses I always say "Fixed price - no offers" to weed out time wasters.

@spv4u 

[arkwebus]

I cannot see the point of allowing "offers" though in auctions you can - apparently - make higher offers to speed things along.  If you can ultimately submit the completed form [and your irony is noted] you will not hear anything as to the outcome!

@spv4u 

[spv4u]

Thanks, its a fixed price auction so obviously offers are more relevant than the traditional bidding auction.

[john1297576]

Why a buyer thinks being rude and abusive would make you want to sell to them under any circumstances I don't know.

Make sure you have blocked them, they can't make any more offers,but might bid at the last moment. Better not to sell than sell to this sort of buyer.

For that value do you think ECONOMY delivery is wise. In the event of loss or damage I doubt that you would get any compensation from any Courier, but you would still have to refund the buyer in full.

I think that you would find that only Royal Mail Special Delivery would give you any protection, but if you don't protect yourself no one else will.

[spv4u]

I've blocked them using the link from the other response, thanks. I think they are trying to convince me it is overpriced and I should be grateful of the offer, even asked for a COVID deal, whatever one of those is.

Your right my concern is that he then buys it and makes up issues with it to try and get his money back.