parcel size imposed via ebay for hermes

[microvolk]

At present instead of going to a parcel shop sellers can get collection at the same price (apparently). When I went to use Hermes service via Ebay to take advantage of this I found a size restriction that is not on Hermes own price bands.

Hermes have a size restriction that is applicable through all their weight bands. The maximum size they will carry. Within weight bands there is no further restriction on their own site or buying via a parcel shop machine. But on the Ebay service (is this via Shutl?) they have imposed the same sizes as Royal Mail for the under 1kg, 45x35x16. 

Which is correct? If I can't send the <1k parcel via Ebay system for the same price as the parcel shop, which is what they have been advertising, because there is the added size restriction, then it is a misleading offer, & I will have to don mask & gloves to use the shop.

Should have been much clearer advice as you can't access the finer details till a sale is made as the P&P has been paid for.

[microvolk]

I have contacted Packlink. It was an error. My conclusions were correct . There should not be any difference & the size restriction has been removed. Please help all by not assuming you know the answer when it is just a guess or assumption.

[rusticrye]

Just to add - in case you're unaware - that buying postage on Ebay isn't mandatory. It would only cost you a few extra pence to arrange collection from your home by Hermes direct, ie. without involving a middleman. Go to their website for full information.

@microvolk 

[microvolk]

Thank you yes, I used collection alot before there was a parcel shop in my village. Actually 72 pence more, which in some cases coupled with the fees, could make a profit rather slim. Or if levied on the sale make some buyers decide against buying? I am waiting to try to see if packlink have honoured their statement to me that the size constraints were a technical error. But without another sale to click on I cannot see. I assume you spotted my earlier comment.

[tobiasd4]

Hermes collection service is a bonus for some at the moment, but you have to abide by T&C's.

If you can't post items, you should remove all listings.

[microvolk]

I accept this is a privilege, I am quite happy to abide by T&C's but I can find no reference to sizes anywhere prior to the purchase stage & the announcement that collect was to be the same as drop off made no mention of other restrictions. In fact I can't even find that now it's no in ebay announcements.
That is my query. I am well aware of what I should & shouldn't do to comply, but I do resent being misled into mistakes that are not of my own making.

[tobiasd4]

This is another reason I don't touch packlink, too many people involved adds to problems.

[microvolk]

So back to my first post, if they collect the money for Hermes, & a Hermes courier that picks up, who gets the extra money from people buying the medium label because the parcel is in the right weight but outside the size imposed buy packlink? Does the courier even notice or care?