eBay have STOLEN £49 from me in "fees" even though I haven't sold anything. They don't resolve....

[salah-5081]

Does anyone how I can report eBay to the authorities to get my money back? They don't seem to be bothered about it even though I've been chasing them for 2 weeks. They just tell me to wait for an email... that never arrives

[john1297576]

Instead of chasing ebay, you would have found a better solution by looking in MORE ACTIONS . I haven't been paid is a good place to start, but you have to open an unpaid case within 32 days, so may be out of time.

Didn't you think putiing I have not been paid in Help & Contact would be better than wasting ebay's time and your time contacting them when it is not necessary

You are not the first person not to be paid so ebay has a system for reclaiming the fee which is charged the moment an item sells. It is not stealing to charge you a fee that you agreed to pay. It is up to you to use the tools provided to recover the fee.

[rusticrye]

Ebay don't 'steal' fees. Nor do they make invoicing errors. Check your invoice details to see exactly what you've been charged for, and go to the Seller Centre (link at foot of any page) to see a list of Ebay (and PayPal) fees, along with everything else you need to know about selling here.

If you sold something a buyer didn't pay for, then Ebay won't know the buyer didn't pay unless you tell them.  Selling fees are applied the second an item is bought or won, not when a buyer pays as payments can be made by means other than PayPal (such as cash on collection). 

You tell Ebay a buyer hasn't paid by opening an Unpaid Item case within 32 days of purchase, and closing it after 4 full days as 'unpaid'. That will auto-credit the selling fee back to your Ebay account, and slap a deserved Unpaid Item strike on the buyer's account. You're then free to relist without risking two buyers for the same item. So if that is what's causing your concern, and you're still within 32 days of purchase date, do that now - it's the only way you'll get a selling fee credit. 

@salah-5081 

[salah-5081]

I Actually contacted them pretty much straightaway that the item didnt sell and I was charged incorrectly. They said rest assured, a refund will be processed.... I have all the transcripts from eBay

[plpmr]

you sold a phone for £495 and left the buyer a false positive saying they tried to scam you, you relisted and seemingly eBay removed the listing.

eBay charge fees as soon as the item is sold and they have to be paid unless you inform eBay that you did not get paid.

That could be a very expensive feedback violation as you could be out of time to open an unpaid case, try it now - 

https://resolutioncentre.ebay.co.uk/

[salah-5081]

eBay didn't remove the listing. I don't know what you are talking about... I relisted the item myself.

I informed eBay straight away that I didn't get paid. Furthermore, they have all the information with regards to payments made anyway.

[1902elder]

You don't "inform" Ebay that you havent been paid, 48 hours from end of auction you can open a non payment case, you can close the case after a further 4days, your fees are automatically refunded. If it is over 32 days from the auction end date, (or BIN) you are too late and will have to pay the fees. If you are going to sell on Ebay, you ned to do some homework and make yourself aware of the correct procedures.

[*vyolla*]

eBay don't 'steal' fees.

Why dont' you just explain what happened here.

Did you have a non-payer?

Are these charges for listing fees?

[salah-5081]

I had a non-payer. I contacted eBay and they said i wouldn't even be charged because after 10 days, the fee would be cancelled and money wouldn't leave my Paypal. Fastforward 15 days, eBay have taken £49 from me. So either she was lying or not trained.

Since then I have contacted them for 2 weeks straight. I have spoken to at least 5 employees at eBay and this is usually how it goes:

eBay: Sorry to hear this. Please wait 48 hours and someone will contact you.
*48 hours later*
Me: No one has contacted me
eBay. Sorry to hear this. Please wait another 48 hours and someone will contact you.
*48 hours later*
Me: No one has contacted me.

And repeat the process 3 more times. eBay have definitely STOLEN my money as they immediately end the chat. Suspicious behaviour...

[papso22]

You have to either go through an unpaid item dispute or cancel the transaction. You do these not eBay CS on your behalf. When you complete the process you get a credit of the fees, not a refund as such but you can get the credit transferred to PayPal. The credit may be in the next billing period after the bill which you have to pay. It does not work as eBay CS have implied to you.