Unpaid item despite me listing all "Buy it Now" as immediate payment. Will I lose my £1 max offer?

[grumpy_grumpy_git]

A buy has purchase an item from me and it's now more than 2 days later and after several payment reminders I have heard nothing.

All my items are listed as buy it now and requires immediate payment so I don't undersatnd how this is possible.

I have opened an unpaid item case but the item was listed with the "£1 max selling fee" offer which has now ended, if I relist my item in 4 days will I lose that?  It's not my fault that the buyer did not pais or that eBay for some reason allowed them to not pay immediately!

[**peaseblossom**]

Yes, unfortunately, the offer only applies to the initial listing.  Maybe you could hang on and relist during the next offer.  They seem to be quite frequent at the moment.

[grumpy_grumpy_git]

Ok thanks, (I can't see how to add another reply on this page so had to write in comments!)

I'd really like to speak to someone at eBay to find out how this even happened though. Doesn't seem fair that they can buy it and not pay when I put "immediate payment required".

[**peaseblossom**]

That shouldn't happen. You can contact live help at the very bottom of this:

https://ocsnext.ebay.co.uk/ocs/cusr?query=1455

[grumpy_grumpy_git]

Thank you! I tried the other day and it said chat was unavailable but I just spoke to someone and they have told me I will still get my £1 max selling fee if or when it's relisted so I'm happy!