Unfair feedback

[quarry2000]

I recently sold an item, after accepted an offer submitted by a buyer. The auction closed immediately and I received confirmation from EBay of the selling price. eBay auto generated an invoice which was forwarded to the buyer. He however contested the amount and said he would only pay what he believed he had offered. I refused to accept this given eBay had confirmed the price. After some heated discussion, I agreed to cancel the sale. What I did not realise was that it was possible for the buyer to leave feedback on a cancelled item. He did of course leave negative feedback, my first in 20 years of using eBay. I first asked eBay to re-confirm the correct price, which they did. I then asked the buyer to remove the feedback, he refused. I then asked eBay to remove it, I assumed this would be straightforward since they had confirmed I was in the right. But no, they would not remove it, but did not say why. It bugs me to receive negative feedback when this was not my fault. Any suggestion on what else I could do to get it removed. Thanks

[john1297576]

How much did buyer offer?

I cannot understand the differences in prices showing,what oes it show if you clck on send payment details.

Ebay are most unreasonable with feedback, but if there was an explanation which was out of the control of the seller it should be worth trying again. Only alternative woul be for you to leave follow up feedback showing that it is the buyer at fault.

Even if VAT had been added by ebay, none of my sums can make any sense of this, but that would be beyond your control.

[quarry2000]

Payment details show £90 plus post. Once you have requested feedback to be removed and they turn you down there does not appear to be any way to try again. It just says you have already done it.
I have left follow up feedback but this doesn’t stop your rating being adversely effected.

Sent from my iPad

[red_magpie]

I really don't see what's happened here.

You sold this item for £76, with £4.20 p&p. Yet the feedback page gives the price as £90.

I don't see how this can be VAT, as has been suggested. You are registered in the UK, and this was a used item, not a direct import. In any case, if this had been VAT the total price to the buyer would have been over £96.

Must go now, but try to find out why the price seems to have increased?

p.s. This is why we usually recommend opening an unpaid item case. If the buyer still doesn't pay, it's the buyer and not the selelr who is penalised, and they are blocked from leaving feedback.

[*guinevere*]

Since the beginning of January ebay have been collecting VAT for HMRC and I am assuming this is what the extra money your buyer was being charged.

Whether this is right or wrong of ebey we don't know, but this is possibly what has happened here.

Your buyer would not realise this and would be blaming you for raising your price. See if you can ascertain if this is the case and ask ebay again to revise the feedback.

[quarry2000]

No unfortunately this is not the case. He thought he had placed a bid which was lower than his original offer. However I accepted his offer before his bid was live. The fact that the auction closed as soon as I accepted the offer confirms this. If he had placed a legitimate bid then my option to accept an offer would not have been possible and the auction would have continued to its completion. He only wanted to pay the sum he planned to bid and refused to pay the price he offered.

Sent from my iPad

[*knight-rider*]

@guinevere if it was the case that 20% v.a.t was added, then the price would have been £91.20, not £90, so given the offer was £76 which it clearly states, it`s very odd, so `quarry2000`, i would try and ring Ebay earlier in a day so you get through to ebay in ireland and ask them whats going on and ask again to get the feedback removed!
This feedback system is getting a joke and the reason i stopped leaving any months ago. Justified negs seem to get removed left, right and centre and unjustified negs seem to stand, ridiculous!
For what it`s worth though, 99% of buyers hardly read them anyway and it probably says more about them than you 🙂