Unfair feedback

[quarry2000]

I recently sold an item, after accepted an offer submitted by a buyer. The auction closed immediately and I received confirmation from EBay of the selling price. eBay auto generated an invoice which was forwarded to the buyer. He however contested the amount and said he would only pay what he believed he had offered. I refused to accept this given eBay had confirmed the price. After some heated discussion, I agreed to cancel the sale. What I did not realise was that it was possible for the buyer to leave feedback on a cancelled item. He did of course leave negative feedback, my first in 20 years of using eBay. I first asked eBay to re-confirm the correct price, which they did. I then asked the buyer to remove the feedback, he refused. I then asked eBay to remove it, I assumed this would be straightforward since they had confirmed I was in the right. But no, they would not remove it, but did not say why. It bugs me to receive negative feedback when this was not my fault. Any suggestion on what else I could do to get it removed. Thanks

[*guinevere*]

Since the beginning of January ebay have been collecting VAT for HMRC and I am assuming this is what the extra money your buyer was being charged.

Whether this is right or wrong of ebey we don't know, but this is possibly what has happened here.

Your buyer would not realise this and would be blaming you for raising your price. See if you can ascertain if this is the case and ask ebay again to revise the feedback.

[quarry2000]

No unfortunately this is not the case. He thought he had placed a bid which was lower than his original offer. However I accepted his offer before his bid was live. The fact that the auction closed as soon as I accepted the offer confirms this. If he had placed a legitimate bid then my option to accept an offer would not have been possible and the auction would have continued to its completion. He only wanted to pay the sum he planned to bid and refused to pay the price he offered.

Sent from my iPad

[*knight-rider*]

@guinevere if it was the case that 20% v.a.t was added, then the price would have been £91.20, not £90, so given the offer was £76 which it clearly states, it`s very odd, so `quarry2000`, i would try and ring Ebay earlier in a day so you get through to ebay in ireland and ask them whats going on and ask again to get the feedback removed!
This feedback system is getting a joke and the reason i stopped leaving any months ago. Justified negs seem to get removed left, right and centre and unjustified negs seem to stand, ridiculous!
For what it`s worth though, 99% of buyers hardly read them anyway and it probably says more about them than you 🙂