Trying to do refund but funds are pending

[xcelgo14]

can someone please help me, 

a customer purchased an item from myself and wants a refund and im happy to do this but the funds they paid me with are pending in payments not on hold but pending now im happy to do the refund to the buyer but i dont want to refund them unless i know that the money in paypal that is pending will come into my account once i have done this. 

can someone please let me know as i am quite confused and dont want to loose out and do the refund out of my account and then loose the money in my paypal account that is pending????????

[rusticrye]

When a buyer opens a case or return request, their payment is automatically put on hold.

The held payment won't come into your account once you've refunded through the open Ebay case or return request - it will be auto-returned to the buyer. That's how the case and return systems work.

(Make sure you refund by the date shown, btw, or Ebay will force the refund and slap a damaging defect on your account for not refunding voluntarily. And if you're waiting for the item to be returned to you, don't refund until you receive it back.)

@xcelgo14