Someone bought an item from me this morninPromised cash on collection didn't turn up.What to do?

[melvyn1750]

 Someone boght an item from me this morning and I asked them to pay through Paypal. However they said they wanted to pay cash on collection. I agreed to this and they said they would collect it at 3.30pm this afternoon. I gave them my address including postcode but they didn't show up.

What course of action can I take as I would like to cancel the transaction and re-list.

Thank you

[john1297576]

Time wasters need to get an Unpaid Strike. Cancelling just lets them carry on messing sellers about and will not get your selling fee refunded unless buyer sends you a cancellation request. If you send them a request to cancel, then they can decline,or do nothing in which case you have to wait 10 days. Far wiser to complete an Unpaid Case which guarantees a refund of fees and only takes 6 days.

[arkwebus]

Far better and certain to do as @**peaseblossom**  suggests and open a non-payer case.  Buyers should understand that payment is needed. 

To cancel a purchase [see announcement 17th July] the buyer now has to request or seller has to pay eBay fee

@melvyn1750 

[angelah1847]

Have you tried to contact them to see why they didn't turn up?

Perhaps something happened and they couldn't keep the appointment or contact you.

[**peaseblossom**]

You could email them and say you need it collected by a certain date.  If they don't reply or don't collect by then you can cancel the transaction. 

Go to More Actions, far right of item on your sold page > Cancel order > Something wrong with buyer's address, which is the nearest one to this situation as it's possible they are too far away to collect.

Or complete an Unpaid Item case, starting after 2 days and closing after another 4.