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Someone bought an item from me this morninPromised cash on collection didn't turn up.What to do?
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12-09-2020 6:52 PM
Someone boght an item from me this morning and I asked them to pay through Paypal. However they said they wanted to pay cash on collection. I agreed to this and they said they would collect it at 3.30pm this afternoon. I gave them my address including postcode but they didn't show up.
What course of action can I take as I would like to cancel the transaction and re-list.
Thank you
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12-09-2020
6:54 PM
You could email them and say you need it collected by a certain date. If they don't reply or don't collect by then you can cancel the transaction.
Go to More Actions, far right of item on your sold page > Cancel order > Something wrong with buyer's address, which is the nearest one to this situation as it's possible they are too far away to collect.
Or complete an Unpaid Item case, starting after 2 days and closing after another 4.
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